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Technology Technician

American International School of Johannesburg, Outside of US & Canada
Job Level
Entry-level position
Post Date
01/19/2019
Job Category
Technician
Sector
  • Technology
Job Status
Areas of Responsibility
  • All Areas of Technology
Link to Job Posting

Campus:  Johannesburg

Direct Supervisors: Technology Manager

Start Date: ASAP

Application Closing Date: 23 January 2019

Position Overview

Working closely with the Director of Technology and the IT department, the Technology Support Technician plays a vital role in supporting the learning goals of the school. They work closely with Staff and Students on a daily basis helping to manage access to various learning and content management systems. The Technology Support Technician is a key member of the team ensuring that our extensive individualized learning program runs smoothly, this includes the management of large numbers of laptops.

Minimum Requirements: Education

  • Matric Certificate

  • A+/N+

  • MCSE

  • A Bachelor’s Degree in Computer Science or related field (Advantageous)

Minimum Requirements: Work Experience

  • Minimum of three years in an IT support/technician role

  • Experience with Microsoft Windows, Microsoft Exchange, Active Directory (advantageous)

  • Experience with Apple OS X, Apple iOS

  • Experience troubleshooting Apple hardware and software

  • Experience in critically analyzing a symptom, diagnose a fault, plan and take appropriate action on equipment including PCs, printers, multifunction copiers, sound boards, lighting equipment and networking etc.

Skills Required

  • Networking knowledge, ability to crimp CAT6 and install wall boxes

  • Hardware and software troubleshooting prowess

  • Familiar with the TCP/IP v4 and V6 protocol, DHCP, DNS, SNMP, SMTP, FTP, HTTP, HTTPS, ICMP and ability to crimp CAT6 and install wall boxes

  • Knowledge of hardware components and hardware troubleshooting procedures

  • Knowledge of Microsoft desktop operating systems and desktop software

  • Effectively operate theatre equipment

General Responsibilities

  • Execute duties, end user desktop and printer support in accordance with ITIL guidelines.

  • Provide after-hours support for activities in and out of school grounds.

  • Log calls with external providers where and when necessary.

  • Troubleshoot and repairs of PCs and/or computer assembly.

  • Provide technical support to the Fine Arts Centre.

  • Relocate technology equipment.

  • Create and manage accounts on Office 365.

  • Manage support calls by providing continual feedback, timeous resolution and follow-up calls subsequent to closure.

  • Perform periodic preventative maintenance identified by management.

  • Make recommendations to management for improving processes.

  • Perform and support other tasks as identified by management.

  • Ensure that work is carried out within agreed service levels and in accordance with department guidelines.

Behavioural Competencies Required

  • Customer / Service Orientation and Customer Intimacy: To demonstrate a concern for performing work of a high standard, to align service with customer expectations, to develop solutions for customer concerns or problems, to value the customer’s inputs and maintain an open communication channel with customer, and to react appropriately to customer demands.

  • Verbal, Non – verbal and Written Communication skills: Ability to effectively interact with individual / group, using appropriate verbal, non-verbal or written communication on the required level by ensuring that a message is sent out clearly in the intended way.

  • Analytical and Critical Thinking: Ability to gather sufficient data to understand a problem, to look at a situation from different perspectives, to be able to break a problem into smaller components, and to look for underlying causes or thinks through the consequences of different courses of action.

  • Problem Solving: Ability to accurately define a problem, identify the root cause of the problem, generate workable solutions for the problem, select and successfully implement the most appropriate solution to solve the problem.

  • Time Management: To effectively coordinate and execute production in accordance with business priorities and work well under pressure.

Application Process: 

All interested candidates should submit their CV’s to: Operations-Recruitment@aisj-jhb.com.