Technology Support Specialist

Graduation from a two year technical college with a major in computer science, information technology or related area and one year in the information technology field related to the position’s role; or graduation from a four year college or university and one year experience in the information technology field related to the position’s role; or graduation from a four year college or university with a major in computer science or information technology or related degree. Related information technology experience may be substituted year for year for the required education.

Special Note: This is a generalized representation of positions in this class and is not intended to reflect essential functions per ADA. Examples of competencies are typical of the majority of positions, but may not be applicable to all positions.
Degrees must be received from appropriately accredited institutions.

• Experience providing technology support, especially within a higher education environment

• Knowledge of Mac and Windows operating systems; management of Mac and iOS devices via JAMF PRO; Windows management via Microsoft SCCM.

• Knowledge of Google Apps for Education.

• Basic understanding of networking, enterprise printing and digital signage, and a large-scale Active Directory environment

• Knowledge of common iOS devices, especially related to their setup of Google Apps

• Ability to identify common issues and troubleshoot and resolve more complex ones related to computer hardware and software, printers, digital signage, and classroom technology

• Basic knowledge of Drupal for website development and Moodle LMS

• Excellent interpersonal and communication skills

• Ability to work well with a variety of constituents

• Ability to work and thrive in a professional working environment

The Technology Support Specialist will provide support for faculty and staff across many disciplines.

Responsibilities include:

• Providing direct support of hardware, software, Mac and Windows operating systems, basic networking, enterprise printing, classroom technology, and digital signage.

• Upgrading and replacing faculty, staff, and lab computers across campus

• Problem solving a variety of technology issues

• Working collaboratively with other IT personnel on ad-hoc projects and assisting with college and departmental projects as needed

• Position requires strong communication skills and an ability to effectively interact with a broad range of users, including administrators, faculty, students, vendors, other university IT personnel, and manufacturer’s field representatives and repair services

• Work closely with help desk and computer support center to provide next level support for calls and walk-in support.