Information Technology Specialist

The Information Technology Specialist 2 has primary responsibility for providing customer service in support of the student information modules in PeopleSoft Campus Solutions under general supervision. Incumbent will grow their knowledge of student processes and requirements to determine, recommend and implement appropriate course of action and oversee implementation and resolution of problems; develop, test, and document software in order to implement and maintain an operational system; design and develop effective reporting tools needed to support the university student service offices at all five campuses and in various academic and administrative departments; will participate in cross-modular problem solving and issue resolution; provide communication and training to end users. Follows established work methods and procedures to complete tasks on PeopleSoft software applications, support products, or pieces of larger systems or programs and authorize security requests. Performs tasks such as consulting with customers to identify and analyze technology problems and needs; responding to and resolving trouble reports from users; building and updating system tables and configurations; analyzing problems for parts of applications and solving problems with some assistance; supporting and enhancing existing applications in compliance with specifications and standards; conducting unit, system or usability testing; writing specifications and developing reports; developing and conducting system training for users; or serving as part of a problem solving team addressing more complex issues.

University Overview
Founded as the people’s university in 1890, Washington State University fulfills that commitment by transforming lives through education, research, and community outreach. In 2015, the University celebrated 125 years of delivering life-changing knowledge and discoveries to citizens across the state, region, nation, and around the world. The state’s only land-grant institution and one of two public research universities, WSU provides a world-class education to nearly 30,000 students through its multi-campus, statewide locations and online. The University strives to ensure that higher education is accessible at an affordable cost—a decades-long WSU commitment to the state’s citizens. The University offers more than 200 undergraduate fields of study and 127 graduate and professional degree programs. Many academic programs win recognition nationally for excellence. WSU is one of just 108 public and private universities in the United States—out of more than 4,500—singled out for its “very high research activity” by the Carnegie Foundation for the Advancement of Teaching. The University’s research agenda is focused on addressing challenges in health, sustainability, smart systems, national security, and opportunity and equity. WSU is a major driver of Washington’s economy, partnering with many of the state’s leading industries, including agribusiness, aerospace, health care, software, and construction. The University is responsible for nearly 20,600 jobs statewide and generates an overall economic impact of more than $3.3 billion annually. The institution’s operating budget expenditures total nearly $2 billion annually.

The City
Pullman is a dynamic center of higher education, research, and culture located in a region called the Palouse. The region is home to two land grant universities, Washington State University and the University of Idaho located just eight miles to the east in Moscow, Idaho. Washington’s second-largest city, Spokane, is located 75 miles north of Pullman. Demographics Daily designated Pullman a “dreamtown,” reflecting the city’s exceptionally high quality of life. Bloomberg Businessweek named Pullman the “Best Places to Raise Your Kids” in Washington.  The city also boasts one of the highest percentages of graduate degrees among U.S. micropolitan areas, and its public school system has been ranked among the top 100 in the country. Excellent outdoor recreation opportunities—including golfing, skiing, hiking, and boating—are just a short drive away.

To learn more about the Pullman community, visit pullmanchamber.com

Benefits Package 
Competitive benefits available, more details at hrs.wsu.edu/benefits

100%

Three years of information technology experience; OR equivalent education/experience.

• Bachelor’s degree in computer science, MIS or related field.

• Experience in programming or system development.

• Experience preparing training materials and provide training.

• Experience creating system and process documentation.

• Strong organizational skills.

• Effective interpersonal skills.

• Experience with Microsoft Office Suite (Word, Excel, Access, Outlook).

• Experience with SQL, PeopleTools, PeopleSoft Campus Solutions, PeopleSoft Workflow, DataStage and OBIEE.

• Successful work experience in higher education.

Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements.

At the time of application, please be prepared to submit a cover letter and resume. Within the online application, please include contact information for at least three professional (3) references.

WASHINGTON STATE UNIVERSITY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EDUCATOR AND EMPLOYER. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veterans, persons of disability and/or persons age 40 and over are encouraged to apply.

WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521(v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or hrs@wsu.edu.