Technology Training Specialist

The Technology Training Specialist develops, prepares, reviews, schedules, publicizes, and delivers training sessions and supporting materials on technology-related topics, including the Blackboard Learn academic Learning Management System (LMS), Ellucian Banner ERP system, and Microsoft Office 365 software and services for faculty, staff, and student employees of Missouri State University. The Technology Training Specialist functions as part of the Computer Services User Support unit to promote effective use of campus technology resources by working with the Technical Training and Documentation Administrator to develop electronic and printed communications, such as, websites, social media, mass emails, posters, handouts, newsletters, and other communication tools.

The Technology Training Specialist works in a fast-paced, cross-functional, and team environment to provide user support and technology-based services throughout the University.

1. Ensures effective and efficient delivery of Computer Services’ training and documentation services by coordinating with Computer Services staff in performing training and documentation needs assessment and gap analysis, tracking faculty, staff, and student participation in training sessions, analyzing user satisfaction by gathering feedback and implementing a measurement process, and maintaining records on all session offerings, registrations, and attendance.

2. Ensures that students, faculty, and staff have access to quality training opportunities and resources on technical topics by developing, preparing, reviewing, scheduling, publicizing, and delivering training sessions and supporting materials, such as user guides, technical documentation, online resources, and other marketing/promotional and supporting materials.

3. Helps to ensure effective operation of the University’s academic LMS course management system (CMS) by planning and coordinating training and documentation with LMS users, Computer Services staff, the Faculty Center for Teaching and Learning, and other University departments and units.

4. Provides advanced technical support to faculty, staff, and students for the technologies trained upon by developing an in-depth knowledge and understanding of these technologies, and coordinating support efforts with the Computer Services Help Desk.

Education: A Bachelor’s degree or the equivalent is required; a Bachelor’s degree in Education, Communication, English, or and Information Technology-related field is preferred.

Experience: A minimum of two years of experience in instructional design, teaching, or in the development and delivery of support and training on technology-based topics is required. Experience creating, delivering, and maintaining training resource materials such as user guides, technical documentation, online resources, and marketing/promotional materials is required. Experience working with an academic LMS is required; experience supporting and providing faculty-oriented training on the Blackboard Learn academic LMS and related products is preferred. Experience supporting and training on the Ellucian Banner software suite and related products is preferred. Experience supporting and training on Microsoft Office 365 software and services is preferred. Experience supporting and operating training facilities or technology classrooms is preferred. Work experience in a higher education environment is preferred. Experience working in a help desk or customer service environment is preferred.

Skills: Excellent verbal, written, presentation, and instructional communication skills are required. Strong technical skills and current technical knowledge are required. The ability to work independently, use initiative, and make sound decisions is required. The ability to consistently multitask while accurately attending to detail is required. Effective customer service and interpersonal skills are required. The ability to train individuals possessing a wide range of technical knowledge and skills is required. The ability to operate, perform troubleshooting on, and understand multimedia presentation systems, other classroom media systems, and other classroom-related equipment is required. The ability to maintain confidentiality in regard to information processed, stored, or accessed by the systems is required. The ability to maintain confidentiality in regard to information processed, stored, or accessed by the systems is required. Knowledge of best practices in instructional technologies, online, blended, and face-to-face pedagogy is preferred. A demonstrable knowledge of web design principles and experience creating web pages is preferred. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.

Certifications: Training certifications such as Blackboard Certified Trainer, Microsoft Certified Trainer, and Comp TIA CTT+ are preferred.

Effort: This position connects cables which may require climing ladders or working under desks and loads and unloads equipment such as furniture, printers, and computers and supplies such as paper, toner, and cleaning supplies from shelves up to five feet high. This position lifts and transports multiple items weighing less than twenty-five pounds (typically weighing less than ten pounds) on a daily basis and between twenty-five and fifty pounds about three times weekly. This position installs equipment and inspects whether it is working properly and inspects facility conditions for damage, theft, safety risks, and security.

Other: The scope of the position occasionally requires attendance and participation at evening and weekend activities and workshops. Occasional travel to workshops, seminars, and professional development and University events is required.

Official transcripts will be required at the time of the hire.

Non Discrimination Statement
Missouri State University is a community of people with respect for diversity. The University emphasizes the dignity and equality common to all persons and adheres to a strict nondiscrimination policy regarding the treatment of individual faculty, staff, and students. In accord with federal law and applicable Missouri statutes, the University does not discriminate on the basis of race, color, national origin (including ancestry, or any other subcategory of national origin recognized by applicable law), religion, sex (including marital status, family status, pregnancy, sexual orientation, gender identity, gender expression, or any other subcategory of sex recognized by applicable law), age, disability, veteran status, genetic information, or any other basis protected by applicable law in employment or in any program or activity offered or sponsored by the University. Sex discrimination encompasses sexual harassment, which includes sexual violence, and is strictly prohibited by Title IX of the Education Amendments of 1972.
 

This policy shall not be interpreted in a manner as to violate the legal rights of religious organizations or military organizations associated with the Armed Forces of the United States of America.
 

The University maintains a grievance procedure incorporating due process available to any person who believes he or she has been discriminated against. Missouri State University is an Equal Opportunity/Affirmative Action/Minority/Female/Veterans/Disability/Sexual Orientation/Gender Identity employer. Inquiries concerning the complaint/grievance procedure related to sex discrimination, including sexual harassment and sexual assault, should be addressed to the Title IX Coordinator, Carrington Hall 205, 901 S. National Ave., Springfield, Missouri 65897, TitleIX@missouristate.edu, 417-836-8506, or to the Office for Civil Rights. All other inquiries concerning the grievance procedure, Affirmative Action Plan, or compliance with federal and state laws and guidelines should be addressed to the Equal Opportunity Officer, Office for Institutional Equity and Compliance, Park Central Office Building, Suite 111, Springfield, Missouri 65897, equity@missouristate.edu, 417-836-4252, or to the Office for Civil Rights. (Res. Board Policies No. 70-11; Bd. Min. 10-28-11.)
 

Employment will require a criminal background check at University expense.