Technology Support Manager

This position is responsible for administering and maintaining orderly operation of the North Carolina A&T State University, College of Business and Economics technology throughout the building including labs, classrooms, and offices. The position serves as the lead liaison between vendors and the College of Business and Economics for computers, audio-visual, electronic tickers and Sales Lab issues. Working well with vendors to resolve issues locally and arrange support between the vendor, the College, and NCAT IT support services is key. The employee in this role will be encouraged to make strategic recommendations to improve system performance.

This position will maintain computer hardware and software, resolve issues with audio-visual equipment, and arrange resolution of higher order technical issues. Diagnoses constituents’ problems, researches answers, and guides them through corrective steps.

The Technology Support Manager will be encouraged to make strategic recommendations to improve system performance. Also supports administrators, faculty, and students by providing basic instruction on equipment usage and immediate support during technical difficulty. Assists constituents will technical difficulties and consults external vendors when necessary to recover data and repair/replace equipment.

This position will maintain a complete record of all technical resources and provide information on resource usage as requested. There is a requirement of this employee to participate in training and continuing education, to review professional publications, and to participate in professional organizations to stay current on operating systems, software, and hardware upgrades.

The Technology Support Manager is expected to assist the College of Business and Economics’ administration during the recruiting, registration, and orientation processes for new and returning students. The position is also responsible for assisting and working with other technicians in Merrick and Craig Halls.

The mission of the he College of Business and Economics at North Carolina A&T State University is to prepare highly skilled and ethically conscious business leaders through innovative instruction, professional and community engagements, and relevant faculty scholarship.

Through programs designed to develop analytical, technological, team building, and communication skills, students acquire business acumen and are prepared to competitively perform and advance in the global economy. The College’s learner-centered environment is characterized by effective instruction and outstanding faculty scholarship, and emphasizes the importance of leadership, ethical reasoning, critical thinking, and continuous learning.

The business and accounting programs in the College of Business and Economics, including the MBA program, are accredited by AACSB International—The Association to Advance Collegiate Schools of Business. Of the estimated 15,679 schools offering business programs globally, we are one of approximately 700 business schools around the world that have AACSB International accreditation. And, we also have the distinction of being one of approximately 200 schools world-wide with AACSB accreditation of its Accounting program.

We are very proud of our graduates, many of whom are recruited by top regional, national, and international corporations and other organizations.

• Bachelor’s degree in Computer Science, Information Technology, or a similar discipline.

• Extensive proficiency with productivity tools such as M/S Word, Excel; with presentation tools (PowerPoint, Prezi); with various software and applications used in a college of business.

• Proficiency with Visual BASIC (or other programming language(s)), with managing operating systems, and with database management.

• Proficiency with installation of computers and other technology; with imaging computers and updating labs and remote technologies.

• A combination of education and experience may be considered.

• Bachelor’s degree in Computer Science, Information Technology, or a similar discipline.

• Proficiency with wide-variety software and wide-variety of technology.

• Excellent customer service skills.

• Ability to diagnose and troubleshoot basic technical issues.

• Ability to provide step-by-step technical help, both written and verbal.

• Business networking relationships with software vendors and other corporate and professional interest.

• Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application.

Applicants seeking Veteran’s Preference must attach a DD 214 form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting. Final candidates are subject to criminal and sex offender background checks.

North Carolina A&T State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

North Carolina A&T State University is an Equal Opportunity and Affirmative Action Employer. No one who applies or seeks employment will be denied admission to or employment at North Carolina A&T State University on the basis of race, religion, color, national origin, sex, age, disabling condition, veteran status, political affiliation, genetic information or sexual orientation and sexual identity.