Director, IT Shared Services Operations

The UCPath Center is a crucial component of the University of California's high-priority project to centralize, streamline and standardize the university's HR, payroll, benefits, general ledger, work force administration and academic processes. Located in Riverside, the UCPath Center will serve all the university's 216,000 employees from UC's campuses, medical centers and research facilities. 

Reporting to the Executive Director ITSS, the Director of ITSS Operations provides functional leadership and support of the UCPath application at an enterprise level and in conjunction with the Executive Director establishes UCPath operational goals, objectives, work plans and delegates assignments through subordinates to ensure alignment with the mission of the University of California and the UCPath Center.

The Director of ITSS Operations is accountable for leading the ITSS Business Analysts and Project Management teams to deliver clientfocused, and responsive service to both internal and external UCPath customers. The Director helps develop and execute a UCPath vision and strategy for continuous improvement, develops solutions to address customer needs and ensures key metrics are reported and leveraged to improve ITSS operations. The Director conducts operational planning, works with UCPath Operational Governance to set priorities and agree changes, collaborates with cross functional business teams to ensure the achievement of UCPath objectives and works with UCPath Center leaders to positively impact the UCPath Center's overall performance and
reputation.

Functioning with a high degree of autonomy, the Director assists in the planning and implementation of UCPath information systems and processes and contributes to the goals and objectives of the overall IT Shared Services team. The position may involve light travel to other UC locations and in the absence of the Executive Director ITSS will serve as the department lead.

 Key Responsibilities:

• Supervise and develop IT functional and project management staff including business analysts, project managers and technology analysts. 

• Oversee through department managers and supervisors, manage staffing plans, schedules, work plans, and performance requirements.

• Serve as the key ITSS Operations leader overseeing UCPath functional analysis, policy and procedure development, issue and risk management, application change management and defect resolution.

• Analyze, develop and execute ITSS UCPath operational goals and objectives which impact the immediate delivery of end to end IT services associated with the system-wide implementation of the UCPath initiative.

• In the absence of Executive Director will serve as the point of contact in all IT operational practices.

• Evaluate and implement pre and post UCPath implementation and support strategies, manage technical hypercare and ensure that adequate IT resources are available to support the ongoing deployment and of the UCPath solution.

• Work closely with UCPath project management and TDS teams to improve future rollouts and enhance UCPath operational effectiveness.

Requirements

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Required:

• Demonstrated PeopleSoft HCM functional subject matter expertise in release 9.1 or higher.

• A minimum of 7-10 years of IT operations management experience in a large, multi-location organization. Previous shared services experience is highly desired.

• Extensive and in-depth knowledge of Information Technology principles, theories, and concepts to manage functional area(s) and provide effective/efficient business solutions. Solid IT management background including system development and enterprise systems experience.

• High degree of competency demonstrated in leadership, collaboration and interpersonal working style to work effectively across the organization at multiple levels, departments and locations.

• Excellent client communication skills. Demonstrated ability to interpret and communicate, both verbally and in writing, complex information in a clear and concise manner. Ability

• to influence at all levels of the organization and capability to work independently with minimal guidance. Strong organization and prioritization skills.

• Strong project management background and demonstrated experience leading multi-functional teams to deliver verifiable, impactful results.

• Continuous improvement background including the process involved to improve, adapt, integrate, and modify existing programs or vendor-supplied products for effective use within a large and complex technical environment.

Preferred:

Bachelor's degree in related area and/or equivalent experience and training. Advanced degree highly desirable.