Technology Support Engineer
| Provides accurate and timely, technical support services to students, faculty and staff. Independently manage routine support functions with little or no direct supervision from management. In the absence of the supervisor, may lead teams. | |
| 1. Installs and maintains software systems for faculty and staff.
2. Repairs and troubleshoots computer equipment at the site. 3. Keeps inventory of technology equipment and issues reports. 4. Provides technical support for the installation, configuration, maintenance and support of hardware, software. 5. Provides support at facilities including smart classrooms, electronic classrooms, offices, clinics, videoconferencing classrooms and all other University locations on campus or off. 6. Develops and approves knowledge base articles. 7. Evaluates the need for installation and upgrade of existing hardware and software. 8. Performs routine maintenance procedures for hardware and software. 9. Inspects the security of university IT assets. 10. Facilitates the installations and repair of all relevant hardware with University vendors. 11. Uses approved university software to log and track user requests and incident reports in a timely manner. 12. Performs other duties as assigned. |
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| 1. Assumes responsibilities for performing IT maintenance work in a clinical environment.
2. May lead special projects. 3. Provides telephone technical support to the user community. 4. Assists in moving PCs and other technology equipment within University facilities to other locations on and off campus. 5. Available to travel as required. 6. Available to work evenings and weekends as needed. 7. Actively contribute to and support all disaster recovery planning/delivery efforts. 8. Assigns work orders as necessary to meet the service goals of OIIT. 9. Available on call 24 hours a day, 7 days a week. 10. Actively participate in inter-OIIT departmental training offerings. |
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| 1. Intermediate knowledge in the use and function of operating systems.
2. Intermediate knowledge of hardware and software, including Microsoft Word, Access, Excel, etc. 3. Ability to resolve technical problems. 4. Ability to lift objects weighing up to 50 pounds and to climb ladders if required. 5. Excellent oral and written skills. 6. Ability to work collaboratively with other technology support units within OIIT and throughout the University community. 7. Possess advanced skills and knowledge to effectively lead technical support functions not limited to the installation, configuration, maintenance and support of hardware and software at facilities on or off campus. |
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| Associate's Degree or 60 College credits | |
| Minimum two (2) years experience in a customer service environment. | |
| 1. CompTIA A+/Network+
2. Microsoft Certified IT Professional: Desktop Support Technician. 3. Basic knowledge of online and web applications and HTML support. 4. Previous experience working in an educational institution. 5. Advanced technical knowledge of videoconferencing and digital media technologies. |
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| No | |
| Yes |