Operations Manager

Under the supervision of the Senior Assistant Vice President and Director, the Operations Manager will provide day-to-day support for the enterprise-level student success technologies and systems under development and use at Indiana University, including FLAGS, the iGPS system, AdRx and SAS, Symplicity, Campus Labs Engage, MyStudentBody and others as introduced. This position consults with stakeholders on all IU campuses to facilitate and coordinate completion activities through four strategies: 1) training and resource development across the campuses; 2) monitoring and reporting on efforts both internally and externally; 3) working with UITS to develop appropriate technology to support completion; and 4) fostering research into ongoing completion efforts to better inform practice.

The Operations Manager will lead a large and complex, multi-campus process in support of the above systems, including required travel to campuses for training and consulting purposes. In addition to conducting effective communications with co-workers and teams involved in implementing these systems, the Operations Manager will actively participate in collaborative efforts with various campus experts in developing best practice standards and appropriate training. They will work with campus constituents to develop consistent monitoring and reporting standards and will serve to convey stakeholder needs back to the UITS team to guide further development.

REQUIRED: Bachelor’s degree and five years experience.

Experience in resolving highly complex integration issues involving multiple technologies and business areas. Demonstrated analytical and problem-solving ability in conjunction with effective leadership. Excellent interpersonal and communication skills necessary for working collaboratively and strategically within a diverse university environment. Excellent organizational, analytical, and independent problem solving skills.

The individual must have the ability to work independently and assume a broad range of responsibility and have the demonstrated ability to learn new software and to understand technical information and communicate it to others using clear, concise, and user-friendly language.

• Knowledge of Microsoft Office Word, Excel, PowerPoint, and Outlook
• Ability to effectively communicate and exchange information
• Excellent organizational skills and attention to detail
• Ability to handle multiple tasks under deadline pressure
• Excellent research skills
• Ability to work with a diverse ground pf people in offices throughout the state

Professional experience in academic advising or other student success and completion activities; Masters degree in related field; previous experience in a training capacity or in facilitating a change process in an organization; knowledge of Photoshop, Canvas, blogging, video creation, or website development.

Candidate must be able to handle a high energy, fast-paced environment.

NOTE: This position can be located on any campus.