Systems Administrator

An entry to mid level position for a Knowledge Professional focusing in the functional areas of Programming and Systems Analysis as needed by the Information Technology Services Department in delivering service and support to clients. Under general direction, performs a variety of technical duties by providing technical support including coordination, maintenance, upgrades and overall support for computer systems; administers, evaluates and modifies systems to assure proper security and operation; plans, coordinates, and implements system software program release changes for enterprise servers; resolves technology problems and provides for system enhancements; provides technical support and assistance to clients.
 

Characteristic Duties and Responsibilities

1. Assists in the analysis of existing software and hardware systems and procedures; recommends modifications or creations of computer programs and user procedures to best meet user’s needs; makes recommendations regarding any needed changes.

2. Plans and coordinates the installation of new releases and system software. Install and test new system software releases and place them in production mode after successful testing.

3. Troubleshoots problems with system software to successful resolution. Monitors systems for performance and security.

4. Assists staff in the use of the system software.

5. Reviews vendor software bulletins to avoid potential problems and installs updates and modifications as required.

6. Confers with program product vendors regarding new product releases and for problem resolutions.

7. Evaluates equipment and software capability; researches and resolves problems; makes technical recommendations.

8. Researches and evaluates information technology hardware and software system requirements; configures, installs and maintains server hardware and software when applicable.

9. Evaluates, recommends, implements, and ensures systems security.

10. Prepares client, operations, and systems documentation according to pre-established standards.

11. Researches and evaluates College Information Systems hardware and software requirements; Configures, installs, and maintains CIS software to support and ensure day-to-day operations of systems for document maging, room scheduling, business analytics reporting and others.

12. Provides operational support as needed.

Knowledge, Skills, Abilities and Characteristics

Depending on the operational needs of the department, knowledge in the following is
needed:

• Principles, methods, and procedures of operating computers and applicable servers

• Data management techniques including data security and disaster recovery systems and procedures

• Server administration in a secured environment 

• Higher Education ERP

• Web infrastructure and services 

• Possesses positive and professional outlook, personal integrity, problem solving ability and ability to handle stress.

• Skills in operating, installing, maintaining, configuring, and troubleshooting a variety of highly technical computers, servers and peripherals; systems analysis and information system concepts, techniques, and operating principles; program specification, designing, testing and prototyping

• Ability to maintain effective working relationships with those contacted in the course of work 

• Ability to manage time, communicate clearly and concisely, document and maintain organization of work Maintain a customer focus in providing technology services to the College’s community

MINIMUM QUALIFICATIONS 

Minimum Requirements

Associates Degree from a regionally accredited institution; 2 or more years of ERP system administration experience; experienced in SQL administration, software rollout, Colleague WebAdvisor configuration and administration; Programming experience in SQL, Java Scripting, and Cron Scripting. 

REQUIRED DOCUMENTS

1. A completed CPCC application must be completed on-line. During the on-line application process, applicants will be prompted to upload or build a cover letter and resume. 

2. College transcripts (if required for the position) must be attached on-line in the "additional documents" section of the application process.

3. Applicants that do not have an electronic copy of their transcripts, or find the electronic copy is rejected on-line due to the file size, may fax their transcripts to (704) 330-6066 for attachment to the on-line application.

4. All applications must be received in the Human Resources office by 11:59 p.m. on the closing date posted to be guaranteed for consideration. Applications of qualified candidates received after this date may be considered at the discretion of the hiring manager.

CONDITIONS OF EMPLOYMENT

Salary for this position is $53,318 - $84,244. Pay grade for this position is M. Initial placement for new employees is customarily at entry level through 25% percentile. Contract type is Professional. Ability to work a flexible schedule, which may include off-shift hours, evening and weekend assignments may be required of any position. All positions are subject to budget approval. CPCC offers an excellent benefits package to full-time employees including Health, Dental, Vision, Retirement, Life Insurance, Flexible Spending Accounts, Education Benefits, Disability and more.