Manager of Client Technology & Support

Kutztown University is seeking a hands-on Manager, Client Technology & Support to join our team.  This position is a hands-on strategic technology manager, analyst, and integrator who assesses academic and administrative technology needs, then plans, deploys and manages the client technology infrastructure including acting as liaison to other areas of IT as needed.  Central to this position is the ability to anticipate technology needs, manage departmental and university-wide technology acquisitions and upgrades, develop technology standards, provide excellent mentorship to individuals providing technical assistance and establish strong vendor/consultant relationships.
 
The position is responsible for providing end-user support services including management of the University IT Help Desk and the Desktop Support Team

• Bachelor's degree in Computer Science, Education, Business or related field required. A combination of education, training and experience may be considered in lieu of degree.

• Minimum five years' experience specializing in support of end user technologies, IT Service Delivery, Desktop Management, and end user applications support.

• Expertise with Windows and Macintosh Operating Systems.

• Excellent customer service skills, including ability to clearly communicate with faculty, staff, students and peers.

• Strong interpersonal and communications skills including writing and presenting for a variety of audiences.

• Competency in technology analysis, budgeting, planning, assessment, evaluation and execution.

• Previous experience in a higher education setting

• High Level experience with server, storage, network.

• High level knowledge of security, federated identity and single sign-on

• Experience with administration of Linux Operating System (Ubunto, Centos preferred)

• Five years supervising delivery of end user support services including IT Service Delivery and Desktop Management

  • ITIL Certification is a plus

Applications & Resumes will be accepted until position is filled, however; to ensure full consideration, application materials should be received no later than close of business September 7, 2018.

All applications for this position must be submitted via our online application/resume system ONLY. Please do not fax, mail, or e-mail any documentation.

Successful interview, reference checks, background clearances (PA Criminal, Child Abuse Clearance & FBI Clearance), and demonstration of ability are requisite qualifications for all positions.

The University is very interested in hiring employees who have had extensive experience with diverse populations.

Kutztown University is an AA/EOE/member of the PA State System of Higher Education and actively solicits applications from women and minority candidates.

Non-Discrimination Statement
Kutztown University does not discriminate in employment or educational opportunities on the basis of sex, race, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity, or veteran status.  To discuss a complaint of discrimination, please contact the University's Title IX Coordinator located in the Office of Social Equity, Old Main A-Wing, Room 02, by phone at 610-683-4700 or by e-mail at pena@kutztown.edu or the Office for Civil Rights located in the Lyndon Baines Johnson Department of Education Bldg., 400 Maryland Avenue, SW, Washington, DC 20202-1100, by phone at 800-421-3481 (TDD: 800-877-8339), by fax at 202-453-6012, or by e-mail at OCR@ed.gov.