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Technology Associate

St. Luke's School, NY
Job Level
Entry-level position
Post Date
08/20/2018
Job Category
Specialist / Associate
Sector
  • Technology
Job Status
Areas of Responsibility
  • All Areas of Technology
Link to Job Posting

The IT Support Specialist intern reports directly to the IT Manager. This position will engage users and technology throughout the school. This person will respond to requests submitted via email, call or drop in. This person will be responsible for level one management of technology as well as software or AV troubleshooting. Through documentation and user training, this person will help users navigate known issues and resolve them autonomously. This person will use IT best practices to maintain a clean and functioning IT environment for the school.
 

Responsibilities of the IT Support Specialist include but are not limited to:  

1.Management of Chromebooks

  • Enrollment and De-provisioning
  • Chromebook cabinet/cart maintenance and assembly 

2.G-Suite Management 

  • Assigns software and extensions for chrome via User groups 
  • Creates Users accounts 
  • Assists with Password Resets 
  • Creates and manages email groups 

3.Management of iPads

  • Enrollment into MDM service 
  • Deployment of software
  • iPad cart/cabinet management

4.Classroom Support A/V

  • Projector and interactive TV Management 
  • On Call Troubleshooting (sound & image)
  • Wire and peripheral management 

5.Event Audio Visual Arrangements 

  • Projector and Sound System Arrangements 
  • Event space tech assistance (power, network and sound)
  • Standby support for morning/evening events

6.WorkStation Support 

  • Software installs and Repairs 
  • Preference (print management)
  • Peripheral management (mouse, keyboard, scanners, etc)
  • Repairs: software/OS

7.Documentation and User Training 

  • Thoroughly documents processes, procedures and troubleshooting fixes
  • Creates instructional material for Teachers and Staff 
  • Trains teachers and staff in regards to using tech equipment

 

Position Requirements 

Education: 

  • Pursuit of an Undergraduate degree in Information Technology or other related fields

Scheduling:

  • 15-25 hours a week to be scheduled with the IT Manager (the school hours generally run from 8:00 a.m. to 5:00 p.m.)

  • Scheduling is flexible. Hours can be adjusted to accommodate scheduling needs

 

Relevant Experience and Skills: 

  • Experience working in a team-oriented, collaborative environment 

  • Excellent organizational, interpersonal, communication and customer service skills 

  • Ability to problem solve and troubleshoot technology in fast paced scenarios (or emergencies) 

  • Ability to engage with users of varying levels of technical aptitude 

  • Experience with iPads, Windows OS (7 and 10), Apple OS (10.11 – 10.13), Chromebooks

  • Able to troubleshoot A/V equipment (projectors, TVs, sound) and deploy AV for events

  • Experience with MS Office, Adobe CC Suite, video editing software, web browsing software 

  • Experience working in a school environment is a plus (k-8) 

Compensation: 

  • Starting at $20-$25 per hour (dependent on experience
  • Timesheets are submitted biweekly and signed off by the IT Manager