Associate CIO

Detailed Job Description

The Associate CIO of Customer Engagement and Experiences leads engagement and positive technology service experiences for university students, alumni, faculty, staff partners and stakeholders. This IT senior leader reports to Chief Information Officer and is charged with providing strategic vision and operational plans to successfully deliver technology services to users and customers at RIT.  This senior role oversees several IT and multiple department services including an enterprise service desk, endpoint device services and the ITS project management office with strategic deliverables, operational plans and continual process development using key industry analytics. Terrific opportunity to lead and develop a new enterprise service model which leverages emerging technologies, new service practices while delivering outstanding service. 

• Leads the development of comprehensive enterprise services program collaboratively with ITS and university partners providing project and support services that consistently exceed customer expectations

• Leads ITS strategic and operational planning to help address university wide goals designed to foster innovation, prioritize initiatives and successfully manage technology service delivery to all users and customers in order to deliver outstanding IT service experiences.

• Promotes behaviors, practices and work experiences that foster innovation, promote creativity and reward ingenuity. Relishes selecting, managing and developing technology staff making ITS a great place to work, grow and succeed.

• Builds strong partnerships with Associate CIO and CIO to ensure strategic plans, operational success and response services are connected and executed successfully.

• Seeks and communicates key industry metrics and analytics effectively for change, trends and resource management

SKILLS REQUIRED INCLUDE: 

• Proven executive leadership experience and interpersonal skills

• Able to establish a vision for change and plans for successful implementation.

• Resiliency and experience in leading others through change

• Exceptional written and presentational communication ability

• Demonstrated knowledge & experience managing ITSM processes, including service support and service delivery.

• Keen interest and ability to motivate and develop staff and student teams making ITS a great place to work, grow and succeed.

• Proven ability to attract and develop exceptional talent

• Strong ability to use metrics and analytics to provide information and future plans.

• Ability to articulate key trends, issues and opportunities in IT and Higher Education

• Experience and/or certifications in best practices such as ITIL, ITSM, COBITS, Lean Principles, NIST, and  IT Security Controls are a plus.  

Department/College Description

Information and Technology Services (ITS) is committed to serving the university's information technology needs. We provide central IT services to a smart and vibrant student body of 19,000 as well as to our faculty and staff.  ITS is responsible for the development, maintenance, project management and support for centralized administrative applications, enterprise services, technology infrastructure, information security and client computing, as well as support  and advice for a wide variety of other information technology needs.  

Required Minimum Qualifications

Must have 10+ years management experience and leadership in Information Technology.
 

Required Minimum Education Level

BA 

Wage Band

125A 

Employment Category

Fulltime 

Required Application Documents

Cover Letter, Curriculum Vitae or Resume

Additional Details

The hiring process for this position may require a criminal background check and/or motor vehicle records check. Any verbal or written offer made is contingent on satisfactory results, as determined by Human Resources.RIT does not discriminate. RIT promotes and values diversity, pluralism and inclusion in the work place. RIT provides equal opportunity to all qualified individuals and does not discriminate on the basis of race, color, creed, age, marital status, sex, gender, religion, sexual orientation, gender identity, gender expression, national origin, veteran status or disability in its hiring, admissions, educational programs and activities.RIT provides reasonable accommodations to applicants with disabilities under the Rehabilitation Act, the Americans with Disabilities Act, the New York Human Rights Law, or similar applicable law. If you need reasonable accommodation for any part of the application and hiring process, and you wish to discuss potential accommodations related to your application for employment at RIT, please contact the Human Resources office at 585-475-2424 or email your request to Careers@rit.edu.