Technology Support Specialist

POSITION SUMMARY
Under the supervision of the Director of Information and Instructional Technology, the Technology Support Specialist will serve as a resource to school sites and District staff in the effective and efficient utilization of computer technology; act as a liaison between the District’s computer users, the Technology Department, and hardware and software vendors in the resolution of user requests and problems; and shall perform other duties as required. 

TYPE OF POSITION
This is a full-time 40 hours-per-week 12 months-per-year position.
 
PRINCIPLE RESPONSIBILITIES

• Responsible for maintenance and support of district computers & printers

• Troubleshoot problems in person, over the phone, and/or by using remote tools

• Supports the Technology Department’s modes of help requests for student and business systems, email, and other applications

• Coordinates and assists in technology projects

• Assists in managing, maintaining, and troubleshooting the District’s local and wide area networks, both wired and wireless

• Responsible for the setup and deployment of technology as it relates to District and State assessments (MAP, CMAS)

• Assists staff in the use of various software and web-based packages

• Assists in or provides training seminars for specific software and hardware products

• Responsible for keeping and inventory database of technology assets

• Manages and tracks work requests via the District’s work order system

• Prepares documentation of processes and tasks

• Performs other duties as required by supervisor

POSITION REQUIREMENTS
 
EDUCATION AND EXPERIENCE  

• High School Graduate/GED required

• AA degree with coursework in a computer-related field preferred

• Minimum 2 years in the computer support field preferred

• CompTIA A+ certification preferred

• Additional tech certifications desireable

SKILLS

• Expert-level knowledge of PC desktops, laptops (Windows-based Dell, HP, etc.)

• Expert-level knowledge of Windows Operating Systems (Windows 7 and above)

• Expert-level knowledge of hardware and software diagnosis and resolution

• Expert-level knowledge of Google Chrome OS and Chromebooks

• Intermediate-level knowledge of Apple hardware (MacBooks, iPads, iPhones)

• Intermediate-level knowledge of Apple OS X and iOS operating systems

• Intermediate-level knowledge of GSuite (Drive, Docs, Sheets, Slides)

• Intermediate-level knowledge of the Microsoft Office Suite of products for Mac and Windows (Word, Excel, PowerPoint)

• Intermediate-level knowledge of Windows Server and Active Directory

• Intermediate-level knowledge of networks, and network concepts (DHCP, IP, WiFi)

• General knowledge of or experience in VoIP systems and concepts

• Strong customer service skills required

GENERAL EXPECTATIONS

• Effectively communicate both verbally and written ideas, concerns and issues

• Effectively communicate and provide customer service to District staff via face-to-face interaction, phone calls, emails, and messaging (text, Slack, etc.)

• Establish and maintain effective relationships with District personnel

• Has the ability to work co-operatively with supervisors and co-workers

• Able to troubleshoot and resolve issues independenly and in a timely manner

• Able to work independently on projects and follow through

• Is flexible

• Maintains a generally positive attitude

• Observes all district policies and procedures

• Work with support personnel, including mentoring high school student(s) participating in the District’s Student Technology Professional program

OTHER

• Must have a valid driver's license and working vehicle to independantly drive to and from District locations on a regular basis (mileage is reimbursable) 

ESSENTIAL PHYSICAL REQUIREMENTS

• Frequent sitting, standing, walking, reaching, bending, and squatting

• Occasional stooping, kneeling, crawling

• Frequent lifting 5 to 25 pounds

• Occasional lifting 20 to 70 pounds 

SUPERVISORY DUTIES
None