Donor Database Manager

General Description: Donor Database Manager reports to the Director of Development and is responsible for the strategic optimization of donor data and information to help the development team achieve a donor-centric approach to fundraising. This position is directly responsible for the utilization, oversight and advancement of the development database, data management, analytics, and reporting and serves as the single point of contact for all Blackbaud Raiser's Edge (RE) Gift Entry and Donor database issues and questions in the Development Office. The Raiser's Edge Database Manager stays current with the latest changes to RE and oversees the process of developing policies, procedures, as it pertains to gift tracking, entry, and donor data.

The Donor Database Manager serves as the department point person for the evaluation and adoption of new tech tools to support development functions and manages platforms such as: web pages (for Development only) on OnMessage, MailChimp campaigns, Blackbaud Special Events module, Alumnae portal on MyGPS (Blackbaud SIS), Research Point, OnlineExpress, and MobileCause. This position is also responsible for Prospect Screenings and proactively assisting users in determining the most efficient ways to utilize Raiser's Edge reports.

Essential Duties and Responsibilities:

• Oversee the quality, integrity and accuracy of all donor information and gifts entered into Raiser’s Edge adding new constituent records to the database as needed.

• Maintain and improve donor relations by ensuring accurate and timely (within 48 hours) handling, recording, receipting, and acknowledgement of gifts and related data. This includes pledges, checks, cash, online credit card gifts, in-kind gifts and matching gifts. Analyze gifts to determine appropriate campaigns, funds, appeals for each gift to be processed.

• Updating constituent records and assist with donor research.

• Partner with gift officers and donors to enforce appropriate gift agreement policies, particularly relating to endowed and restricted gifts.

• Produce various reports pertaining to the gift entry process, including departmental “Batch- Edit”, “Gift Validation”, and “Posting Control” reports.

• Document and maintain the policies & procedures for recording and handling of all gifts.

• Generate customized queries, reports, lists for development activities, including lists, exports, revenue, renewal and pledge reports, performance analysis reports and reports on endowed funds.

• Analyze and track giving with weekly reports, confirming and reconciling gifts/funds with development team members and with the business office on a monthly basis.

• Train and support database end-users, including all development team members.

• Maintain entry standards and procedures; conduct trainings to support effective, optimized utilization.

• Ensure that all coding and table entries are consistent, well maintained, and adhere to protocols.

• Develop and generate effective dashboards to track fund and campaign performance.

• Administer pledge reminder schedule; work with solicitors to ensure timely action and adherence to pledge management policies.

• Audit database record for accurate coding, maintenance of constituent records and data integration; responsible for global changes, creating and mapping required fields.

• Develop stewardship policies and procedures with the Director of Development and Head of School to document the various forms of stewardship and alert staff and volunteers when specific practices should be implemented.

• Enter proposal and grant requests and provide periodic reporting.

• Complete regular gift deposits and gift reconciliation with business office. 

• Coordinate annual audit of gift records, including reporting of outstanding pledges, endowment and irrevocable bequest gifts. 

• Prepare email blasts and assist with updates to development web and landing pages.

• Assist Director with Development budget tracking and reporting.

• Other projects as assigned by the Director of Development.

• Assist with occasional front desk coverage.

General Skill & Experience Requirements:

• Associate’s degree in related field required; Bachelor’s degree preferred. 

• Three to five years’ experience in database management required. Experience utilizing Blackbaud or Raiser’s Edge systems preferred; experience using Crystal Reports is helpful.

• Advanced Excel skills required.

• Extensive attention to detail.

• Self-starter, ability to identify problems and propose solutions.

• Team player with strong critical-thinking, organizational, communication and training skills.

• Ability to multitask, prioritize, and work independently and as part of a team, in a deadline-driven environment

• Demonstrated proficiency with data and financial information, strong ability to create reports and spreadsheets using queries.

• Experience managing system upgrades, data organization and transition.

• Familiarity with fundraising best practices of independent schools or other nonprofit organizations preferred.

• Experience with public contact and demonstrated customer service abilities and comfort working with diverse constituents.

• High levels of flexibility, patience, and humor are necessary to address the practicalities of maintaining a large donor database and facilitating the extraction of data for broad organizational use.

Competencies:

• Alignment with the GPS Mission and Values

• Commitment to professional development and self-improvement

Physical Requirements and Work Environment:

• Generally works in standard office conditions and climate

• Ability to work at a desk and computer for extended periods of time