IT Help Desk/Network Support

This 12-month position reports to the Director of Information Technology and provides direct technical support to faculty, staff, administrators and students. The Help Desk Technician is the first point of contact for our school community members seeking assistance with technology issues. The applicant is expected to have the skills required to provide secure, efficient, and responsive support for hardware, software, and classroom technologies utilized by the school. Salary is commensurate with qualifications and experience. 

Specific duties include, but not limited to, the following: 

• Act as primary user support and customer service. Be available to users requiring technical assistance via e-mail, phone, and in-person. 

• Act as primary support for the maintenance and repair of iPads, iMacs, MacBook Airs, PCs, computer labs and printers. 

• Follow standard help desk operating procedures, which include tracking and resolution of all issues. 

• Work with Network Administrators and members of the IT department on projects such as network troubleshooting and hardware deployment

• Other duties as assigned by the Director of Information Technology.

General Requirements:

Experience with Apple Technologies including, but not limited to:

• Apple hardware: Macbooks, iPads. iMacs

• OS X and iOS software

• Apple Device Enrollment Programs and distribution systems

• JAMF and Self Service experience a plus

• Apple iCloud and Apple Care Support

• Experience with Google Suite software including, but not limited to: Google Drive, Google Applications (Docs, Sheets, Sites, etc), 

• Working knowledge and basic network understanding (LAN, DHCP, DNS,) required along with experience supporting iOS, Apple OS, Microsoft Windows, Office, Active Directory, Mobile Device Management software. Mac experience preferred.

• Have a friendly presence and helpful attitude as well as the ability to analyze, diagnose, and solve issues quickly and accurately, and independently 

• Have the ability to prioritize effectively during busy times, exercise patience and professionalism during stressful situations. 

• Have the ability to translate technical terms into non-technical language –

• Have a BA in Computer Science or a related field and 2 + years prior experience in IT. In lieu of degree, combination of direct related experience and/or education totaling four years may be considered

Qualified applicants should send a cover sheet and resume to: dit@severnschool.com