User Support Specialist

Reporting to the Manager of User Support, the User Support Specialist provides technical support to students, faculty and staff through the ITS Help Desk.

Primary responsibilities include first-line response to telephone calls, e-mail and walk-in requests for technical support from faculty, staff, and students; maintaining the ITS tracking system, equipment library and calendar to ensure timely and effective service; monitoring and maintaining technology inventories and providing accurate and up to date information; assisting the Director of Information Technology Services with the purchase of technology assets; providing bookkeeping support including tracking purchases, processing purchase orders and invoices, and providing reports; and scheduling campus spaces and support for meetings and events.

The successful candidate will have excellent communication and interpersonal skills, the ability to be self-directed and resourceful, and possess strong proficiency with technology in general.  The position requires three years of related experience or an equivalent combination of education and experience.  A college degree is highly desirable.   Experience with both Macintosh & Windows products and MS Office is required.  Experience working in an educational environment preferred.