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IT Help desk technician

Lower Canada College, QC
Job Level
Entry-level position
Post Date
10/10/2018
Job Category
Technician
Sector
  • Technology
  • Information Technology
Job Status
Areas of Responsibility
  • Information Technology
  • Support / Help desk
Link to Job Posting
Job Posting

Job Outline: We are looking for a help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. You must have great customer service skills and be passionate about technology and helping people. During the summer when there are no students, you will assist the IT team in technology projects.

Specific responsibilities include:

  • Serve as the first point of contact for students and staff seeking technical assistance at a help desk counter, over the phone and by email.

  • Determine the best solution based on the issue and details provided by customers.

  • Walk the customer through the problem-solving process.

  • Direct unresolved issues to the next level of support personnel.

  • Provide accurate information on IT products or services.

  • Record events and problems and their resolution in our ticket system.

  • Follow-up and update customer status and information.

  • Pass on any feedback or suggestions by customers to the appropriate internal team.

  • Identify and suggest possible improvements on procedures.

  • Printer fleet management and maintenance.

  • Lifting of equipment 20-40 lbs. 

Qualifications:

  • Proven experience as a help desk technician or computer administrator.

  • Tech savvy and experience with Apple products (Macbooks, iPads, Apple TV, iPhones, Apps, OS X).

  • Good understanding of printers, mobile devices and other tech products.

  • Ability to diagnose, troubleshoot and resolve basic technical issues.

  • Proficiency in English and French.

  • Excellent communication skills.

  • Customer-oriented

  • Minimum 3 years relevant experience.

School-Wide Core Values

Professionalism, Continuous Growth, Passion/Excellence, Collaboration/Communication and Respect & Empathy

Letters of application, accompanied by a resume, should be emailed by October 21st, 2018 to humanresources@lcc.ca.

Cover letters should be addressed to Tara Murphy, HR Director, Lower Canada College. Details about school life can be found at www.lcc.ca.

We thank all applicants but regret that only those short-listed will be contacted. LCC has an employment equity program.