Desktop, A/V, and User Support Specialist

This position provides technical support to units within the Enrollment Management Responsibility Center. The work assigned to the position consists of workstation and audio/visual/conferencing services for more than 200 end user customers who perform university functions within the Office of the Registrar, Admissions, Student Financial Assistance, First Year Experiences/Orientation, Admissions Research and Planning, Scholarships and Student Central.

This is a Limited Term Position funded through June 30, 2019 with the possibility for renewal.

Maintains and configures workstation operating systems, antivirus software, security applications, desktop client installations and development tools as the Local Support Provider for the Office of Admissions and other Enrollment Management offices. Utilizes various programming languages and command-line scripting to analyze, report, and resolve technical and operational problems with workstations and conference room equipment, determine causes and solutions, identify deficiencies and recommend system enhancements or other corrective actions. Provides technical expertise related to performance, security, implementation of local computing platforms, policies and procedures. Develops and maintains documentation. Provides instruction and training for end-users. Participates in short term and long-term strategies for technology utilization. Performs and schedules updates after business hours to insure that user productivity is not impacted. Exercises independent judgment and supervision and instructs personnel and clients. Position requires interest in and commitment to continuous improvement and professional development given the nature of information technology environments.

REQUIRED: Bachelor’s degree in computer science or a closely related field and one year demonstrated experience providing support for both Microsoft Windows and Office programs as well as operating systems, conferencing equipment, and security access. 

Combinations of related education and experience may be considered.

Knowledge of tools such as Active Directory, patch deployment, application, web, print, file, and database services. Ability to manage multiple tasks, attention to detail, strong interpersonal skills, and ability to learn new and emerging technologies. Able to work independently, without supervision, after-hours and weekends. Commitment to continuous improvement and professional development to stay abreast of issues and best practices related to systems, security, and services.

The Office of Enrollment Management is located in four different buildings on campus. The individual must be able to work at any of these or future locations.

Bloomington, Indiana