Technology Support Specialist

Under moderate day-to-day supervision, with a moderate degree of independent judgment and discretion, provides hardware, software, networking, and server support as required by the Technology Desk. 

Position Responsibilities:

• Provide level one and two technical support for Mac and PC computers, peripherals and associated equipment.

• Identify problematic trends and develop pro-active solutions in collaboration with developers and system administrators.

• Assist with the deployment and maintenance of computers and computing devices.

• Assist the Technology Services staff with daily operations, call tracking, and other duties, when necessary.

• Display excellent customer service skills while handling issues via phone, remotely, or on-site.

• Repair and/or replace under-warranty Mac and PC hardware.

• Respond, update and close all service requests assigned by the Service Desk.

• Perform all other related duties as required.

Qualifications

Education: HS Diploma/GED required, BA preferred.

Experience: Two years technology experience with Mac and Windows. PC virtualization and networking knowledge is a plus.

Skills:   Advanced knowledge of Windows 7 and 10, Mac OS X, Active Directory, virus removal, and hardware replacement.  Must demonstrate inter-cultural competence and ability to work effectively with a wide range of constituencies in a diverse community.

Application Instructions:

Please submit your cover letter and resume.  If you are selected for an interview, please be prepared to provide at least 5 References via our on-line reference tool system.  At least 2 of your References must be, or have been, your direct managers.