Assistant Director - Information Technology

The Assistant Director of Information Technology directs and supervises a staff of IT professionals and assists the Director in the management of IT functions and systems operations as well as the delivery of IT services to campus end-users and customers. As second in charge of a college’s Information Technology Department, this position is accountable for the delivery of effective and efficient customer service and IT service management. The Assistant Director of Information Technology also works collaboratively with the Director to install, maintain, and support computer systems and communication networks, ensuring systems and networks operate optimally to provide maximum performance and availability to users and students/customers.

PRIMARY RESPONSIBILITIES

• Works in close collaboration with the Director of Information Technology in providing leadership, direction, and guidance to staff and managing operational activities to achieve the department’s long and short-range goals and business objectives.

• Directs the provision of IT support and services, managing the IT department’s work teams and units including: Instructional Technology, Help Desk, Computer Labs, Media and Audio-Visual, Server and Network Administration, and Communication services.

• Assists the Director of Information Technology in formulating and implementing policies, procedures, and standards. Implements and manages customer support and technical services support models that address and bring resolution to the technical needs of the college.

• Directs supervisors and IT staff working on projects to assess and improve campus IT operation and resolve client issues. Leads teams in the design and implementation of customer support and technical support models that address and meet the technical needs of the college. Makes recommendations for technical improvements to business processes.

• Analyzes, develops, and recommends plans and solutions to operational, management, business process, or college wide telecommunications and Data Center operations services including hardware and software activities and associated problems. 

• Recruits, interviews, and selects qualified staff. Defines roles and responsibilities of employees and work teams. Administers personnel actions and enforces personnel policies and procedures. Participates in resolving employee/labor relations issues.

• Ensures employees understand their job duties and how performance will be measured. Evaluates employee performance and provides feedback. 

• Identifies and facilitates training and professional development opportunities for staff to support skill development.

• Develops and maintains services catalog describing the offerings of ITS services and participates in the development of service level agreements for the delivery of those services. 

• Identifies opportunities to develop systems that will enhance operational efficiencies; evaluates and recommends new tools and methodologies that will expedite or enhance the operational/development process.

• Assists in preparing, monitoring, and administering annual budget for the department, including staffing, equipment and supplies. 

• Oversees the inventory and reconciliation of all newly procured technology materials and ensures accurate product tracking and delivery to appropriate requesting department. Maintains detailed and up-t0-date records of all campus technology purchases.

• Coordinates reviews and analyzes requests for proposals ensuring compliance within technical specifications. 

• Works collaboratively to coordinate system availability, performance management, and capacity planning issues; assures timely, accurate and prompt turnaround of work orders/requests.

• Monitors workload statistics in support of achieving service level agreement goals; and reviews plans for new construction, remodeling or requests for telecommunications and data communications services requirements.

• Acts on behalf of the Director of Information Technology in his/her absence as directed.

Qualifications

Education, Training and Experience

• Bachelor’s Degree from an accredited college or university in Computer Science, Information Technology or a related field.

• ITIL (Information Technology Infrastructure Library) certification preferred.

• Five years of relevant IT support work experience.

• Knowledge and understanding of relevant regulatory requirements such as the Family Education Rights and Privacy Act (FERPA).

• Advanced computer skills. Proficiency in Microsoft Suite (Work, Excel, PowerPoint).

Knowledge, Skills and Abilities

• Knowledge of various operating systems, security access, operations security, and database services.

• Knowledge and understanding of enterprise, network, systems/endpoint, application and data protection issues and security risks.

• Excellent interpersonal and communication skills.

• Well-developed leadership skills in a matrix organization structure.

• Strong organizational skills.

• Solid project management skills.

• Ability to work effectively within a culturally diverse environment.

• Ability to understand and lead technical resources.

• Ability to work independently and with a high degree of professionalism. 

Working Conditions 

• General office environment.

• Must be able to work evenings and weekends as needed.

Equipment

• Standard office equipment including personal computers and associated equipment. 

Physical Requirements 

• Primarily sedentary with intermittent standing, walking, bending and stooping. Some lifting or carrying of objects of light weight may be required. 

Worker Characteristics

• Leadership – Demonstrates willingness to lead, take charge, and offer opinions and direction.

• Adaptability/Flexibility – Works effectively in an environment in which the parameters may change daily; adjusts behavior to meet the needs of different people and situations.

• Initiative – Demonstrate willingness to take on responsibilities and job challenges.

• Attention to Detail – Pay careful attention to detail and thoroughness in completing work tasks.

• Dependability – Demonstrate reliability, responsibility, and dependability and fulfill obligations.

• Technology Savvy – Capable user of technology who understands the role of technology in the institution and who will guide and support its efficient and effective use.