Technology Support Specialist

The Technology Support Specialist duties include installing, modifying, and making repairs to computer lab hardware and software systems, and providing technical assistance and training to system users. The Technology Support Specialist position also supports major project initiatives and testing and recommendation of future hardware and softwareto be used in the College. This position will provide primary support to the College of Science and Engineering for all Technologies and serve as a liaison to the rest of Information Technology Services.This position will work directly with faculty and staff in customer support role.

• Manages installation of hardware and software in the College of Science and Engineering labs – including PC, Mac, and Linux platforms.

• Creates and deploys Windows and Mac computer lab images via SCCM and JAMF for software such as MatLab, Solidworks, ArcGIS, and others used in the Seaver College of Science and Engineering.

• Provides excellent customer service to LMU students, faculty, & staff.

• Provides application support to faculty and staff in science and engineering programs.

• Responds to client inquiries concerning systems operation and diagnoses and corrects system hardware, software and user problems.

• Performs diagnostics and employs tools to modify or make repairs to lab computer hardware and/or software.

• Researches complex issues to find solutions.

• Organizes, tests, recommends and implements new software or hardware options.

• Recommends and/or performs minor and/or major remedial actions to correct problems.

• Provides updates, status, and completion information to appropriate manager, Director and/or the Assistant Vice President for Information Technology, through problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively to individuals or groups throughout the University environment.

• Represent LMU within online communities and at professional organizations or associations, serve on committees as required.

• Assist with other ITS managed computer labs when needed

• Perform other duties as assigned or requested.

• Excellent customer service skills and a passion for providing high quality support.

• High degree of proficiency in the areas of: Windows and Mac computer imaging, SCCM, JAMF, software licensing and enterprise deployment.

• Demonstrated knowledge of the integration and troubleshooting of software & scientific instruments.

• Demonstrated creative problem solving for a wide variety of complex computer hardware and software platforms.

• Sound communication skills (both written and oral) evidenced by background in preparing comprehensive reports and executive summaries incorporating complex, highly technical information.

• Ability to complete projects in a team environment and in a timely manner.

• Typically a Bachelor’s degree or equivalent. Related experience and/or training; or equivalent combination of education and experience. Incumbent will be expected to continue upgrading knowledge, skills, and abilities needed to keep abreast of changes in technology.