Technology Technician

Under the direction of the Manager Technology or its designee, perform a variety of technical duties involved in the installation, configuration, maintenance, troubleshooting, diagnosis and repair of computer hardware, software, peripherals and network systems.

Representative Duties:

Essential Duties:

• Install, configure, modify and maintain computer hardware, software and peripherals to assure the smooth running of computer work stations and systems; respond to work orders; configure hardware and software to assure proper computer operations and network connectivity.

• Inspect, troubleshoot, diagnose and resolve hardware, software, application, peripheral and network system malfunctions; install, configure, maintain and repair a variety of peripherals and network components such as servers, cabling, modems, scanners and printers as required.

• Prepare computer equipment for staff use; install software and hardware and observe elements of the computer for evidence of incorrect performance; connect work stations to network server and assure access to system information and files; upgrade and update computer software and applications.

• Provide technical training and assistance to District personnel concerning the operation of computer hardware, software and peripherals as assigned; respond to inquiries and provide detailed and technical information concerning related practices, procedures, applications and malfunctions.

• Operate a variety of computers, servers, peripherals and specialized software; utilize various hand tools and testers; drive a vehicle to conduct work.

• Communicate with personnel and various outside agencies to exchange information, coordinate activities and resolve issues or concerns.

• Maintain a variety of records related to work orders, inventory, mileage and assigned activities.

• Assist with the design, development and administration of networks as directed.

• Maintain current knowledge of technological advances in computer hardware, software and networks.

• Monitor inventory levels of computer supplies and equipment as assigned; assist with ordering, receiving and maintaining adequate inventory of supplies; research parts and supplies as needed; recommend computer hardware and software purchases as appropriate.

Other Duties:

Perform related duties as assigned.

Knowledge and Abilities:
Knowledge of:

• Practices, procedures and techniques involved in the installation, configuration, maintenance, troubleshooting, diagnosis and repair of computer hardware, software, peripherals and network systems.

• Computer hardware systems and software applications utilized by the District.

• Principles, methods and procedures of operating computers and peripheral equipment.

• Database structures, on-line applications and system capabilities of District computer systems.

• Materials, methods and tools used in the operation and repair of computer and network systems.

• General principles, practices, procedures and equipment involved in network administration.

• Manual instructions, sufficient to enable quick and accurate diagnosis of difficulties.

• Oral and written communication skills.

• Interpersonal skills using tact, patience and courtesy.

• Technical aspects of field of specialty.

• Record-keeping techniques.

Ability To:

• Install, configure, modify and maintain computer hardware, software, peripherals and network systems to assure the smooth running of computer work stations.

• Investigate, troubleshoot, diagnose and repair hardware, software and network malfunctions.

• Install, upgrade and configure various software and applications.

• Operate computers and peripheral equipment properly and efficiently.

• Meet schedules and time lines.

• Maintain routine records related to work performed.

• Understand and follow oral and written instructions.

• Work independently with little direction.

• Maintain current knowledge of technological advances in the field.

• Communicate effectively orally and in writing.

• Establish and maintain cooperative and effective working relationships with others.

• Use assigned software at a proficient level.

• Maintain consistent, punctual and regular attendance.

Education and Experience:

Any combination equivalent to:  graduation from high school supplemented by college-level course work in computer science or related field and three years experience involving the installation, maintenance and repair of computer hardware, software and peripherals.

Licenses and Other Requirements:

Valid California driver’s license.

Working Conditions:
Environement:

• Office Environement

• Driving a vehicle to conduct work.

Physical Demands:

• Dexterity of hands and fingers to operate a computer keyboard.

• Hearing and speaking to exchange information.

• Seeing to view a computer monitor and read a variety of materials.

• Sitting or standing for extended periods of time.

• Lifting, carrying, pushing or pulling moderately heavy objects as assigned by the position

• Bending at the waist, kneeling or crouching.

• Reaching overhead, above the shoulders and horizontally.