Senior Technology Support Specialist

Northern Kentucky University (NKU) seeks excellence by enriching its educational environment and culture through the diversity of its administration, faculty and staff and by embracing inclusiveness, equity, and global awareness in all dimensions of its work. NKU is an Equal Opportunity/Equal Access/Affirmative Action institution. We encourage applications by members of diverse groups and by persons with a demonstrated commitment to issues of diversity and experience in achieving goals relative to inclusive excellence.

Will provide client side technology support for compliance initiatives such as; PCI, GLBA, and GDPR. Develop documentation and policies and procedures that address initiatives and other compliance requirements. Provide technical support to clients for operation of basic hardware and software. Diagnose various problems with hardware, software, or other technology equipment and repairs. Facilitate repairs in accordance with standard practices and procedures. Coordinate with other IT groups (network systems, information systems) to provide documentation and user support relative to compliance requirements on PC-based systems and their interaction with central systems. Assist clients with operation of classroom and conference room presentation systems. Supervise technical support projects, students and/or staff. Provide audio/video setup and support for classroom and university events.

• Provides technical support to clients for operation of basic hardware and software. 25%

• Creates documentation (policies and procedures) relative to compliance initiatives such as PCI, GLBA, and GDPR 40%

• Diagnoses various problems with hardware, software, or other technology equipment and repairs or facilitates repair in accordance with standard procedures 10%

• Coordinates with other IT groups (e.g. network systems, information systems) to provide documentation and user support relative to compliance requirements on PC-based systems and their interaction with central systems 10%

• Assists clients with operation of classroom/conference room presentation systems 5%

• Supervises technical support projects, students, and/or staff 5%

• Provides audio/video setup and support for classroom and University events 5%

Bachelor’s degree and 3 years of related experience, detailed familiarity with basic personal computing software, hardware, and systems. Experience with documenting processes preferred. Ability to communicate clearly, work well in a service capacity and maintain organization. Also able to respond quickly to shifting priorities is required.

Any candidate who is offered this position will be required to undergo a pre-employment criminal background check as mandated by state law.