HR Systems Services Manager

NOTE TO APPLICANT:  Please submit your resume and cover letter along with your application.  You may submit both documents as one attachment in the My Experience section of the application under the "resume/CV" upload section, or as separate attachments. Once you submit your application, you will not be able to attach additional documents.

Job Posting Title:

HR Systems Services Manager

Job Description:

The primary focus of this position is to support customers in the continuous improvement and maintenance of the Human Resource Management (HRM) module and time tracking system in addition to other TCCS Financial and Benefit modules within the same business system. This individual serves as a service liaison and point-of-contact for assigned functional areas and assists subject matter experts with ensuring data integrity, testing of system changes, report writing and analyzing data flows for process improvement opportunities. The HR systems services manager is expected to maintain up-to-date awareness of current trends in business system(s) with a focus on product and service development, delivery and support, and applying key technologies in order to support the needs of key TCCS and TCC stakeholders. The incumbent will also support other projects in support of finance and business services units as assigned.

Essential Functions: The incumbent performs these essential duties and responsibilities:

Systems Support and Training (% of time: 40)

• Serves as a liaison between software vendor and functional staff to assist in the review, testing and implementation of HRM module and other HR related modules upgrades or releases.
• Provides support for business system including, but not limited to, maintaining system tables, system integrations, researching and resolving HRM problems, unexpected results or process flaws.
• Perform scheduled activities.
• Writes, maintains and supports a variety of reports or queries utilizing appropriate reporting tools to support ongoing customer needs.
• Assists subject matter experts in the creation of appropriate dashboards and other assessment tools
• Helps maintain data integrity in systems by conducting regular system audits.
• Develops user procedures, guidelines and documentation.
• Trains customers and system users on new processes and functionality.

Project Management and Process Improvement (% of time: 35)

• Works collaboratively with stakeholders to recommend process improvements, innovative solutions, policy changes and/or major variations from established policy that must be approved by appropriate leadership prior to implementation.
• Coordinates change and transition management as a result of new and upgraded systems and technologies.

Relationship Management (% of time: 25)

• Develops and maintains effective relationship with internal and external customers and key contacts.
• Works collaboratively to optimize services by aligning systems services with customer needs through an understanding of customer’s needs.
• Proactively monitors and advises customers and stakeholders on critical issues affecting service delivery.
• Analyzes and recommends suggestions for client concerns and develops action plans for correction.
• Uses knowledge of functional departments, services, and resources to deliver timely service solutions and to exercise judgment in planning, executing and accomplishing goals.

Required Qualifications: The following qualifications must be met in order to meet the requirements:

• Bachelor’s degree in Business Administration, Computer Science, Information Technology or related field or equivalent combination of education and work experience.

• Three to five years of HRIS or HR generalist or specialist experience in a collaborative and customer service oriented environment. 

• Two to three years of project management experience.

Preferred Qualifications: The following qualifications are preferred:

• HRIS experience in a non-profit organization or institution of higher education, preferred.

• Workday and Kronos knowledge, preferred but not necessary.

• Accounting/Finance basic knowledge preferred but not necessary.

Required Knowledge and Critical Skills: This position must possess the knowledge, skills and abilities to be able to successfully perform the essential functions of the job or must be able to demonstrate how the essential functions will be performed (with or without reasonable accommodation) using other knowledge, skills and abilities not listed below:

• Strong understanding of general HR processes and data, including eligibility and enrollment rules, and benefit procedures in order to ensure correct implementation.

• Understanding of HRM system logic, design, structure, functions and processes, and experience with databases tools.

• Thorough knowledge of MS Excel, Word and PowerPoint.

• Strong analytical skills with ability to synthesize and effectively articulate data.

• Effective interpersonal skills including written and verbal communication skills.

• Previous exposure to project-related activities through active participation in system-related projects.

• Previous experience developing and maintaining effective customer and vendor relationships.

Required Hours: The regular hours for this full time position are 8:00 a.m. to 5:00 p.m., Monday–Friday. Holiday, weekend and evening work hours may be required. Regular hours may vary due to needs of the organization or business unit.

ADA/OSHA:

This job description defines the essential job duties of this position. The Claremont Colleges Services expects that employees hired for this position can perform the essential functions of this job without imposing risk of substantial harm to the health or safety of themselves or others. It may also include marginal functions, generally defined within Title I of the Americans with Disabilities Act (ADA) and the Occupational Safety and Health Administration (OSHA).

Disclaimer:

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position. When duties and responsibilities change and develop, The Claremont Colleges Services will review this job description and make changes of business necessity.

Equal Opportunity Employer:

TCCS is an equal opportunity employer. TCCS managers make employment decisions on the basis of merit, with the aim to have the best available person in every job. TCCS prohibits discrimination based on race, color, religious creed (including religious dress and grooming practices), gender (including gender identity and gender expression), national origin or ancestry, genetic information, physical or mental disability, medical condition, marital status, registered domestic partner status, age, sexual orientation, sex (which includes pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, childbirth, or breastfeeding), military or veteran status, and status with regard to public assistance, or any other basis protected by federal, state or local law or ordinance or regulation. TCCS also prohibits discrimination based on the perception that anyone has any of these characteristics, or is associated with a person who has or is perceived as having any of these characteristics. All such discrimination is unlawful.