Instructional Technology Assistant

Primary Duties:
Under the direction of supervisor, provides technical support for Internet and hybrid courses to faculty, students, and administration. Aids faculty in development of skills using the learning management system (LMS), and development of faculty’s technical and course development skills related to delivering effective Internet courses.

It is expected that this individual will accomplish assigned duties in an efficient, effective, competent manner and strive for improvement and excellence in all work performed. Additionally, this individual must understand the comprehensive role of the community college and cooperate and work harmoniously with college personnel and the public. This individual will follow all college policies, rules, regulations and guidelines as they relate to this position.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
This listing of essential duties and responsibilities is meant to be representative, not exhaustive. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Mastery of the Canvas LMS. Serves as one of the local Canvas experts and works with IT to troubleshoot system problems.

• Answers basic computer questions related to Canvas for faculty and students in-person or via email or telephone.

• Helps facilitate semester “start-up” for all courses utilizing Canvas for faculty.

• Provides faculty training and support in Canvas.

• Performs pre-semester checks to ensure courses are ready to go live.

• Assists faculty with the development of accessible documents in accordance with Section 508 of the Americans with Disabilities Act.

• Provides training and support for other online instructional software, such as ARC, NetTutor, Turnitin, and various audio and learning object software.

• Assists faculty with creating assessment files and importing them into Canvas.

• Maintains proficiency, and provides faculty and student support, in software packages (Microsoft Office Products) most commonly used in teaching.

• Prepares tutorials for faculty and students on common procedures that pertain to online learning.

• Works with personnel in the Center for Innovation in Teaching and Learning to provide group training for faculty on Canvas or distance learning software, such as adding audio files, that allows faculty to create learning objects.

• Maintains the course evaluation database: collects the data, distributes the course evaluation information to appropriate personnel and then cleans the database.

• Maintains and manages the WyCLASS website course listing for the College.

• Performs as an “on-call” technician during off-duty hours related to Canvas as required; checks email on weekends and evenings during critical periods of the semester, such as the beginning and the end of the semester and during mid-terms or as needed.

OTHER DUTIES AND RESPONSIBILITIES:
The listing of other duties and responsibilities is meant to be representative, not exhaustive.

• Safeguards institutional physical resources by caring properly for assets assigned to the workstation and by prohibiting unauthorized use.

• Maintains safe working conditions and practices at all times.

• Assures that confidentiality is appropriately safeguarded in the handling of all documents 

• and records.

• Performs other related duties as required.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee is regularly required to sit. The employee frequently is required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, and ability to adjust focus.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee regularly works in indoor conditions and regularly works near video display. The noise level in the work environment is usually moderate.

MINIMUM QUALIFICATIONS:
The requirements listed below are representative the knowledge, skills and abilities required to satisfactorily perform the essential duties and responsibilities.

Knowledge of:

• Comprehensive role of the community college

• College policies, rules, regulations and guidelines

• Microsoft Office Programs, e.g. Word, Excel

• Telephone techniques, principles and practices

• Principles and practices of PC’s and related software

Ability to:

• Communicate effectively verbally and in writing

• Operate a PC and related software

• Maintain effective working relationships with other people

• Trouble shooting technology problems and issues

• Learn new software quickly and to adapt to a changing work environment and stressful situations

• Work independently, to organize tasks effectively, and to set priorities

• Make quick responses to technical problems and emergencies

• Maintain a typing proficiency of 40 words per minute on non-technical straight copy

• Pass basic English Skills Usage Test at least at the 75th percentile

• Communicate effectively verbally and in writing

• Maintain a professional image when dealing with various groups

EDUCATION AND/OR EXPERIENCE: 
Any combination of education and experience that demonstrates possession of the requisite knowledge, skill and abilities. A typical way to obtain these would be:

Associate’s Degree in Computer Information Systems, Business, or related degree.

Two (2) to Three (3) years of experience troubleshooting computer software and various applications and/or experience working in problems-solving situations and training lay person to use technology.

Equivalency Statement
For those who do not exactly meet all the minimum qualifications, an equivalent combination of education and experience which has provided comparable knowledge and abilities may be acceptable.

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