Technology Support Analyst

University of North Carolina Charlotte, NC

Job Level

Entry-level position

Post Date

12/12/2018

Job Category

Analyst

Sector

Information Technology

Job Status

Areas of Responsibility

Support / Help desk

Link to Job Posting

Vacancy Open to	All Candidates
Employment Type	Permanent - Full-time
If time-limited, note appointment end date
Hours per week	40
Months per year	12
Position Number	000831
NC Salary Grade Equivalency	70
Classification Title	Technology Support Analyst - Contributing
Working Title	Technology Support Analyst
Salary Range	$43,007 - $47,785
Anticipate Hiring Range	$43,007 - $47,785
FLSA Status	Non Exempt
Division	Student Affairs
Department	Student Affairs (Adm)
Work Unit	SA Information Technology
Work Schedule	8:00 am – 5:00 pm; Monday – Friday
Primary Purpose of Position	This position will serve the primary hardware desktop support needs of the Vice Chancellor for Student Affairs Office (VCSA), Counseling & Psychological Services (CAPS), Center for Wellness Promotion (CWP), Student Health Center (SHC), Student Union (SU), Assist with Housing and Residence Life (HRL), and the Offices of the Dean of Students (DOS). Use Cherwell ticketing system to address higher level issues, deploy devices among the division both Windows and Mac. Deploy software via SCCM and JAMF. Provide remote assistance via multiple remote applications. Communicates with vendors to resolve technical issues. Documents non-routine procedures, workarounds and solutions. Researches emerging technologies associated with supported systems. Plans work with other team members and self as directed by supervisor with independent tasks.
Minimum Education/Experience	Graduation from a two year technical college with a major in computer science, information technology or related area and one year in the information technology field related to the position’s role; or graduation from a four year college or university and one year experience in the information technology field related to the position’s role; or graduation from a four year college or university with a major in computer science or information technology or related degree. Related information technology experience may be substituted year for year for the required education.
Essential Job Duties	The primary work will involve Desktop support for both hardware and applications. Application support will include not only Enterprise software but also some hosted enterprise systems. Candidate must be familiar with the following • Microsoft OS (WIN7 & WIN10) • Active Directory • SCCM • Bomgar • JAMF Pro • Microsoft Office • Advanced Microsoft permission controls
Other Work Responsibilities
Departmental Preferred Experience, Skills, Training/Education	• Demonstrated Literacy, Numeracy, Accuracy And Attention To Detail • Demonstrated Commitment to Professional Learning & Continuous Improvement • Ability to Successfully Interact With People From Different Backgrounds • Ability To Apply Academic Knowledge And Concepts To Practical Situations • Sound Oral And Written Communication Skills Experience with the following software: • Microsoft OS (WIN7 & WIN10) • Active Directory • SCCM • Bomgar • JAMF Pro • Microsoft Office • Advanced Microsoft permission controls
Necessary Licenses or Certifications
Work Location	Student Health Center
Posting date	12/06/2018
Closing date	01/01/2019
Proposed Hire Date	02/18/2019
Contact Information
Special Notes to Applicants	Please submit a resume and cover letter with your application. These documents will be used to evaluate your written communication skills as well as supporting documents of your knowledge, skills, abilities, education and professional experience. Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write ‘see resume’ on your application when completing the job duties section. If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment). Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.