Manager, System Integration

This position is responsible for the design, implementation, and ongoing management of the Customer Relationship Management system for Kellogg Executive Education, EMBA, and PTMBA departments. The Manager Systems Integration role leads quality control and auditing of CRM database to ensure accurate and appropriate use of data across all tenants.

Please note: May require evening/weekend hours. Very minimal travel.

Specific Responsibilities:

• Leads a team of database administrators on related projects and takes charge of all aspects of database project management including project timelines, project plans, milestones, and deliverables.

• Tests all projects through production and conducts quality assurance review to ensure compatibility and user satisfaction.

• Key role in planning and implementation.

• Leads process improvement initiatives by working with stakeholders to enhance production, support processes, and controls.

• Identifies recurring problems or deficiencies.

• Establishes and maintains system-wide best practices.

• Analyzes, creates, and modifies established CRM processes to maintain effectiveness related to functional requirements and changing hardware/software environments.

• Makes effective use of CRM development tools, operating systems, databases, and network infrastructure to create efficient, well-designed, and easily maintainable systems.

• Develop and enforce policies and procedures for member management, site authorization, and inappropriate use.

• Responsible for the design, acquisition, implementation, operations, testing and roll out of support procedures for the CRM system to ensure successful adoption and ongoing success of the user community.

• Write and execute test scripts to ensure that the implemented software functions correctly.

• Establish documentation standards and train other team members to effect knowledge transfer of system enhancements.

• Oversees all augmentation/clean-up of existing data sources and ensures constituent data is fresh, current, and as enhanced as possible to ensure the most effective use of all the information available through ongoing data analysis.

• Independently and proactively serves as liaison with Information Technology departments and staff as well as operations, business users, and vendors to determine information requirements (both present and future) and drives the development of the infrastructure so those needs can be met.

Minimum Qualifications:

• A bachelor's degree or the equivalent combination of education, training, and experience from which comparable skills can be acquired plus additional related college courses or professional training.

• 7 to 10 years of experience.

• Professional work experience, directly-related work experience, progressively responsible work experience, and project management experience.

Minimum Competencies: (Skills, knowledge, and abilities.)

• Strong familiarity or experience with the workings of a higher education organization is essential.

• Proven ability to effectively manage cross-functional teams.

• Strong customer service and organizational skills.

• Ability to multi-task with several complex and demanding concurrent projects.

• Ability to acquire technical and functional proficiency with new software applications.

• Stays current on technical/professional information.

• Identifies methods for improving work procedures or systems.

• Solicits feedback from customers, peers, and superiors.

• Familiarity with database construction and maintenance (Microsoft SQL).

• Experience with web/database interactivity and maintenance activities.

• Knowledge of usability and accessibility issues.

• Demonstrates ability to work on multiple projects simultaneously.

• Formulates realistic plans and contingencies and establishes appropriate measurements of anticipated results.

• Project Management experience required.

• Excellent written and verbal skills.

Preferred Competencies: (Skills, knowledge, and abilities)

• Business use of database technologies including coding structures and reports, data analysis, and modeling.

• Needs assessment and requirements development.

• Designing and implementing business processes for capturing and using constituent information.

• Knowledge of contact management systems such as Blackbaud's Raiser's Edge, Intelliworks CRM System, and/or DonorPerfect would be extremely helpful.

• Experience with the use of data mining and analysis tools such as Crystal Reports is a plus.

• Advanced problem solving skills are essential.

• Excellent time management required and an ability to stay calm in a somewhat hectic environment.

Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Hiring is contingent upon eligibility to work in the United States.