Technology Support Technician
The Office of Library, Information & Technology Services at The College at Brockport, State University of New York, Rochester campus is accepting applications for a Technology Support Technician. Reporting to the Assistant Director of Academic Technology, the incumbent will provide support to faculty, staff, and students at the Brockport Downtown Rochester location. The technician will support instructional and administrative hardware and software as well as provide technical assistance at events.
Major Responsibilities
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Provides technical support to faculty, staff, and students at the Rochester Campus.
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Maintains/updates audiovisual and IT equipment and software.
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Develops technical proficiency in operating and supporting equipment.
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Provides event technology support.
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Provides users with training on the use of technology.
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Creates/updates technology support documentation.
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Participates in professional growth opportunities (conferences, workshops, seminars, trainings).
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Participates in activities that support the College (staff meetings, committees, IT outreach).
Required Qualifications
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Associates degree, from a college or university accredited by the U.S. Department of Education
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Good interpersonal and customer service skills
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Experience in training and assisting customers in the use of technology
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Demonstrated commitment to learn and stay updated in technology skills/knowledge
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Troubleshooting and problem solving capabilities
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Experience supporting PC/Mac hardware/software
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Ability to work in a culturally diverse environment
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Ability to lift or move fifty pounds, with or without reasonable accommodation
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Valid NYS driver's license or the ability to obtain one
Preferred Qualifications
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Bachelor’s degree, from a college or university accredited by a U.S. Department of Education or internationally recognized accrediting organization
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1 year of experience in supporting and maintaining technology
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Excellent oral and written communication ability
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Experience supporting classroom/presentation technology
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Experience supporting web based videoconferencing
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Experience using/supporting Blackboard or other course management software
Salary, Benefits and Appointment
Minimum salary is $50,825 for this position. We offer an excellent benefits package that includes medical, dental, and vision insurances, retirement and generous paid time off. Hours for this position are Monday - Thursday, 11:00 am to 7:00 pm and Fridays, 8:00 am to 4:00 pm. Saturdays as needed.
Application Instructions
For consideration, apply at jobs.brockport.edu and submit a cover letter, resume, and the names, addresses, and phone numbers for 3 professional references. Review of application materials will begin immediately with a preference date of 12/28/2018. Application materials will be accepted until the position is filled.
The College
The College at Brockport, State University of New York, serves a diverse student body of over 7,100 undergraduate and 1,100 graduate students enrolled in 50 undergraduate majors and more than 50 masters’ programs, teacher certification programs and advanced graduate certificates supported by more than 750 instructional faculty and professional staff. The College is an inclusive learning community that inspires excellence through growth, engagement, and transformation. Located in western New York, the College benefits from a small town atmosphere located near major metropolitan cities; 16 miles west of Rochester, 45 miles east of Buffalo, and 140 miles from Toronto.
Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at info@goer.ny.gov.
We are part of an academic community committed to fostering integrity, civility, and justice. We affirm that the dignity of our Brockport community is protected when free speech, academic freedom and individual rights are expressed within a climate of civility and mutual respect. Striving to learn from each other, we value human diversity because it enriches our lives and it is fundamental to the College’s commitment to teaching, learning, scholarship and service leading to student success.
The College at Brockport, State University of New York is an AA/EEO/ADA employer. The College actively seeks applications from women, veterans, individuals with a disability, members of underrepresented groups or anyone that would enrich the diversity of the College.
Advertised: Eastern Standard Time
Applications deadline: Open until filled