IT - Director, Enterprise Solutions

The Director of Enterprise Solutions reports directly to the CIO.  The Director of Enterprise Solutions provides strategic leadership for centralized, enterprise-level technology service delivery for the Office of Information Technology. This position leads a team of managers responsible for the day to day management of all technical aspects of ERP, business intelligence (BI) and analytics technologies, and other enterprise applications.  Accountable for ensuring alignment with IT vision and strategy within area of responsibility. Ensures the area’s technological level remains up to date, defines standards, and implements new policies, procedures and techniques. Establishes department goals and objectives. As part of the Leadership Team, the Director must effectively communicate and collaborate with leadership, and staff, across the university to support strong partnerships between IT and the community, and to ensure that the Office of Information Technology is positioned to meet the current and future needs of UCO.

Position Overview

Oversee the institution's information technology projects/activities. Direct/Manage/Supervise technology projects to meet specific university requirements. Develop and implement programs to maximize customer satisfaction and operational efficiencies. Hire and maintain staff and ensure adequate staffing for projects and university IT operations. Work closely with other leaders on campus to develop plans to meet institutional objectives and provide support resources.

Department Specific Essential Job Functions

This position is responsible for the day to day management of all activities of related to ERP (HR, Finance, and Student), and web services development and maintenance, their associated integrations, business intelligence (BI) and analytics technologies, and other enterprise applications that exist across the environment. The Director will be responsible for managing all project-related technical third-party vendors, solution delivery, internal technical project resources, and deliverables, and will be the single point of contact as needed for the appropriate UCO business functions in understanding solution details and deliverables as they relate to the project(s). Assists the CIO in aligning system support functions with the needs of the institution to provide effective technology support for end users.

• Identify opportunities to make the organization more agile, efficient, and flexible, while driving end-to-end operational excellence across the organization.

• Deliver and manage prioritized project technical “roadmap” to enable the desired application and overall solution capabilities.

• Oversee the design and implementation of enterprise wide application development standards and effectively manage adoption across the organization.

• Oversees support and administration for mission-critical business areas, including back office applications and web based platforms.

• Collaborate on the integration of application architecture through close teamwork with software engineers, application developers and project team leads, business analysts, and business operations teams.

• Work with IT and business leadership in business continuity planning, testing, and recovery to ensure the resiliency of UCO’s application portfolio.

• Provide resource management to major initiatives by forecasting and prioritizing resource demands with functional areas.

• Manage, coach, and mentor direct reports and others in the organization.

• Ensure team members’ technical skills are kept current by identifying and supporting appropriate training and other professional development opportunities.

• Facilitate effective communications and knowledge sharing between IT Managers by facilitating regular leadership team meetings for those within area of responsibility.

• Oversee key performance indicators and Service Level Agreement (SLA) metrics to meet management targets.

• Report performance to senior leadership on a frequent basis.

• Understand and proactively manage the funding/budget for area of responsibility.

• Proactively negotiate and manage the contracts for all consultants and contractors working within area of responsibility.

• Assists in the development and maintenance of an IT Policy framework and a holistic set of IT Policies for the university.

• Create, support and drive change leadership and transformational initiatives. Leads and promotes efforts for innovation, creative problem solving, and continuous improvement in the organization.

• Performs other duties as assigned.

Qualifications/Experience Required

Requires a university degree or equivalent work experience that provides extensive knowledge of fundamental theories, principles, and concepts. Requires the application of expertise in a chosen field to achieve results. Extensive knowledge and compressive understanding of functional area. 7+ years of experience with leading planning, including program development and innovation, program prioritization, and assessment. Appropriate profession accomplishments and credentials.

Qualifications/Experience Preferred

• Proven management experience in IT field.

• Experience working in Higher Education with full lifecycle implementation of Banner HR, Finance, and Student, strongly preferred.

• Experience with leading the creation of and management of an ERP support organization, strongly preferred.

• Experience in strategic planning, project planning, budgeting and management, and process transformation preferred.

• Proven track record of managing IT/business relationship and interacting with senior business executives.

• Experience working with large data structures and metadata management.

• Expert knowledge of Data Governance, data architecture, and data modeling.

• Familiarity with industry standards and solutions for data warehousing and master data management, highly preferred.

• Experience with overseeing application development and support resources across multiple technical domains.

Knowledge/Skills/Abilities

• Proven ability to strategically plan both new technologies and create a vision and roadmap for solution delivery.

• Proven ability to translate business requirements into solutions that map to technology capabilities.

• Excellent leadership skills, the ability to work collaboratively within a team, and ability to inspire team members.

• Must have broad, technical IT knowledge with analytical skills and business acumen.

• Strong management skills with direct experience managing a diverse group of technology staff.

• Strong written and verbal skills with proven project management experience.

• Excellent analytical, organizational, and communication skills.

• Demonstrated capacity for self-directed learning and ability to exercise independent thinking and judgment.

• Demonstrated capacity to foster trust and develop the talents and expertise of staff so that they are able to assume expanded responsibilities.

• Demonstrated and exceptional customer-focus and service orientation.

• Strong interpersonal skills and the ability to work effectively and collegially with business stakeholders and colleagues is required.

• Adheres to and complies with UCO’s shared values and the Office of Information Technology’s Code of Ethics.

• This position is on-call 24x7x365 and requires the successful candidate to have high-speed internet access to their residence, and maintain a smart phone on which to receive telephone calls, email, SMS messages from servers and authorized OIT personnel.

Physical Demands

Repetitive movement of hands and fingers - typing and/or writing. Frequent standing, and/or sitting. Occasional walking, stooping, kneeling or crouching. Reach with hands and arms. Visually identify, observe and assess. Ability to communicate with supervisor/students/colleagues. Regular physical attendance required. The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations (in accordance with ADA requirements) may be made, upon request, to enable individuals with disabilities to perform essential functions.