Part-time Technology Help Desk

Connelly School of the Holy Child, an all-girls private school, in Potomac, Maryland, has an immediate opening for a Part-time (20 hours) Technology Help Desk position.  The position is primarily responsible for supporting students, faculty, and staff with their technology needs; coordinating and tracking repairs and replacements; troubleshooting login and end-user needs; support the 1-1 device program; and special projects as assigned by the Director of Instructional Technology.

Some essential functions are:

• Provide effective support to student, faculty, and staff technology end-user and troubleshooting needs.

• Provide support for the schools 1:1 device program by supporting students’ needs and documenting device assignments.

• Perform regular scheduled maintenance on loaner devices, printers, copiers, and other technology equipment.

• Coordinate inventory, tracking repairs and warrantees and returns.

• Assist with teacher and student training activities, as directed.

• Assist with all IT department tasks, including adding users in Active Directory, fixing logins, configuring computers, etc. Also, including configuring devices, deploying the image, setting up individual surfaces with OneDrive and Outlook.

• Serve as support for the school information system (Veracross), including portal and login issues.

• Support the Director of Instructional Technology in data entry and database management activities.

• Support the Director of Instructional Technology in technology curriculum planning and faculty implementation needs.

• Support other technology requests in the school, including in the Theater Department, the Business Office or any department, as directed.

Qualifications/Experience:

• Minimum of 1-2 years of prior work experience

• Ability to work with middle and upper school students and preferably has experience working in an educational setting.

• Proficiency with Microsoft Office365 applications and databases.

• Ability to be collaborative and team oriented to support the needs of the department and school.

All interested candidates should email a cover letter and resume to humanresources@holychild.org.