Network Technician Intern

Founded by George Washington Copp Noble in 1866, Noble and Greenough School is a co-educational, non-sectarian, rigorous academic community dedicated to motivating and inspiring students to achieve their highest potential and to lead lives characterized by service to others. Nobles is committed to creating a learning environment that represents diversity of race, gender, sexual orientation, religion, ethnicity, national origin, background, experience and perspective. Doing so is intrinsic to our mission and improves the educational experience for all.

Nobles seeks a network technician intern. This is a full-time, 6-month temporary position that could possibly lead to a regular status position.

Under the direction of a systems administrator, the systems co-op will provide technical support to Nobles faculty, staff and students with regard to various devices. These devices will include, but are not limited to: desktop computers, laptops, tablets , smartphones, printers, projectors, monitors, audio/visual equipment, and other peripheral devices. The school is predominantly MAC based but knowledge of PCs is also useful.

Responsibilities will include assisting in the operational support of production systems, troubleshooting and repair, hardware deployment, software installation, moves and changes, and service call documentation.

Duties and Responsibilities

• Provides break/fix technical support for devices described above

• Responds to calls for technical support help in classrooms

• Assists senior technical staff as appropriate for troubleshooting of network infrastructure issues

• Assists faculty, staff, and students with basic computer use questions and issues, e.g. accessing wireless network, adding email account to mobile devices

• Participates in large-scale hardware deployment projects

• Responds to, and participates in, tech support requests for on-campus events

• Periodically covers on-site help desk to triage and respond to walk-in support requests

• Other duties as assigned

Qualifications

• Actively pursuing an associate or bachelor-level degree in computer science, computer engineering, networking engineering, or a related technical discipline

• 0-3 months experience in a customer service focused environment, preferably in education or technology operations

• 0-3 months experience with hands-on installation, configuration, troubleshooting and repair of workstations, laptops and printers

• Ability to frequently lift and carry supplies and hardware weighing up to 25 pounds

Preferred  Skills/Abilities/Competencies

• Basic knowledge and understanding of computing and networking principles

• Ability to apply troubleshooting techniques

• Must be detail oriented and able to prioritize work requirements

• Excellent interpersonal communication and customer service skills

• Familiarity or experience with any of the following:

  • Apple laptops, iPads, iPhones

  • Android phones

  • Dell desktop workstations

  • HP printers

  • Peripheral computer hardware components

  • Audio/visual hardware

  • Mac OS, Windows, MS Office, Google Chrome, Gmail, and Google Calendar

To apply, please complete the online application and upload a résumé with cover letter addressed to hr@nobles.edu.