Technology Support Technician

Primary Purpose of this Position:

Provide support and technical expertise in the optimal hardware performance of the Bronco One-Card Office. Individual will also provide technical support to various offices within the Business Services unit as needed. The individual provides systems, application, and consulting support to the client server applications of the Blackboard Transaction System and TMA Key Tracking Systems to include assisting the infrastructure team with server debugging, maintenance and monitoring. Applications support to include end-user training and support, software installation, and hardware maintenance and support. Works cooperatively with the Information Technology Department to make sure additions and changes to the network infrastructure are maintained properly. Provides training to other Bronco One-Card Office team members on application support during peak business periods. Accountable for providing support and testing for the One-Card Office Transaction Processor network, LAN and digital imaging system. This includes peripherals, point of sale terminals, work stations, building controllers, cards, hubs, routers, wiring, and access door and vending machine readers. Provides application support for other Business Services departments when necessary. Manages equipment inventory and maintenance. Performs installation, maintenance and repair of hardware components of the Blackboard and Persona electronic card access and monitoring systems. Provides access and scheduling for the locking and unlocking of doors, maintains computerized records of building access and maintains an inventory of locks, parts, and hardware. Follows documented policies and procedures as established by management.

Graduation from high school and two years of experience in the field of technology related to the position’s role. Coursework in computer or information technology may be substituted year for year for the required experience.

The ability to develop project/problem solutions in assigned areas and manage technical projects involving own work; ability to operate a variety of computer and peripheral equipment; understand routing functions of mainframe computer and associated hardware; understands routine functions of mainframe computer and is able to monitor IMS transactions, and use routine commands to maintain computer operations; understands a wide variety of commands to control operation of computer peripherals; able to respond with appropriate command.

Knowledge of the impact on one function on another; ability to recognize levels of impact to make decisions on appropriate course of action for unique problems; ability to perform diagnostics on assigned software and hardware according to standard operating procedures; ability to independently resolve routine and some non-routine technical problems through standard troubleshooting procedures.

Identifies and may resolve or make recommendations for non-standard/more complex problems with electronic devices, electronic subsystems and system through inspection and maintenance, or after system/equipment installation/failure. Troubleshoots and evaluates options; chooses appropriate action by considering potential outcomes. Operates specialized test equipment to troubleshoot and repair non-standard electronic devices and systems; researches electronic literature to modify, build, or interface electronic devices.

Graduation from a 4 year college or university with a major in computer science, information technology or related area and 4 years of experience in the information technology field related to the position’s role in a college or university setting (preferred); or graduation from a technical or community college with two years of experience in the field or work related to the position. Coursework in computer operations or information technology from a technical school or community college may be substituted on a year-for-year basis for the required education.

Degrees must be received from appropriately accredited institutions.

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable), academic verification and credit history check (if applicable).

Fayetteville State University is committed to equality of educational opportunity and employment and does not discriminate against applicants, students, or employees based on race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, genetic information or veteran status. Moreover, Fayetteville State University values diversity and actively seeks to recruit talented students, faculty, and staff from diverse backgrounds.

Fayetteville State University is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.