Technology Support Specialist - Apple Concentration

Position Type:
Technology/Technology Support Specialist - Apple Concentration
 

Date Posted:
3/1/2019
 

Location:
MICDS
 

Technology Support Specialist - Apple Concentration

Job Summary
Under the direction of the Technology Support Supervisor, supports technical information solutions, and provides first-level technical information systems support to the school community.  Resolves moderately complex technical problems and may provide functional direction to student employees.  Strong Mac skills including but not limited to desktop, networking on a windows network, and MacOS/iOS device management.

Essential Functions
Job Requirements and Qualifications

• Analyzes and resolves hardware/software and network issues on both PC and Macintosh platforms for students, faculty, and staff.  

• Analyzes and resolves problems on complex computer applications and systems and provides a wide range of in-depth technical assistance to faculty and staff.

• Installs and updates software per licensing requirements.

• Provides individual and/or group instruction and training to students, faculty, and staff on computer technologies, as appropriate.

• Maintains a broad knowledge of state-of-the-art technology, equipment, and/or systems.  Participates in professional development activities, as appropriate.

• Provides general and in-depth technical guidance, assistance, and maintenance support to end users, as requested, on diverse software applications, operating systems, and hardware systems.  Maintains a high standard of customer service in dealing with and responding to questions.

• Maintains applicable records including user lists, user accounts and security, and equipment inventory.

• Trains and supervises student employees, as appropriate.

• Other projects and responsibilities may be added at the School's discretion.

• Computer related associate or technical degree required.  Technology certifications and bachelor's degree preferred.

• Knowledge of network and computer hardware, including Macintosh and PC.

• Some experience with Mac and iOS deployment tools. Examples: Munki for Managing Mac or an equivalent or an MDM solution like Zulu Desk or Microsoft Intune or an equivalent.

• Experience with Apple products on an enterprise network--joining Apple products to a Domain.

• Building Apple images and deploying them on multiple computers.  

• Experience with Apple Device Enrollment Program -- DEP and Apple School Manager.

• Strong application support experience with Microsoft Office

• Ability to communicate effectively, both orally and in writing.

• Willingness to work additional hours during peak periods.

• Ability to prioritize and follow-up on multiple tasks and meet assigned deadlines.

• Ability to work independently or as a central figure on a multifunctional team.

• Ability to work and succeed in a multi-cultural, collaborative peer-oriented environment.

• Goals and results oriented with a high level of initiative, dependability, and self-motivation.

• Knowledge of federal copyright laws as they pertain to the use of computer software.  Knowledge of computer security procedures and protocol.

• Ability to analyze complex computer problems and provide solutions.

• Ability to investigate and analyze information and draw conclusions.