Technology Support Analyst

Founded in 1966, the Center for Urban Affairs and Community Services (CUACS) extends the educational research capabilities of NC State University to governmental and community agencies. The Center operates under a mandate to provide research and technical assistance to state and local government as well as to the faculty and staff of NC State. As part of the Center’s work with state government, a new program Technical Outreach to Public Schools (TOPS) was established to support functions critical to public education K-12. NC State will collaborate in areas of mutual interest with the North Carolina Dept. of Public Instruction (NCDPI) to support public schools on educational areas of high priority. Specifically, NC State will work with NCDPI in applying research and development skills to major educational and technological issues and by providing product and quality control support to the measurement of educational performance in the state’s 115 local school systems. TOPS will: 1) provide research, technical, and training assistance in carrying out assessments on a statewide basis; 2) develop tests and provide support for technological improvements for data-driven decision-making; 3) conduct needs assessment and research studies in priority areas of mutual interest. These work activities are highly sensitive and confidential and are technically complex.

Conduct analytical work providing consultation, support, and/or training to end-users/clients of computer or other technology based systems. Provide technical support of hardware, applications, operating systems, and networking, including installation of printers, servers and end user devices. Participate in testing new releases of software, vendor modifications, upgrades and patches. Provide routine and non-routine support for a wide range of technologies, including temporary deployment of technology for events. Communicate with departmental staff and clients regarding technology needs.

Other duties as assigned.

Associate’s degree in Computer Science, Information Technology, or related discipline and one year of experience in the information technology field related to the area of assignment; or bachelor’s degree and one year of experience in the information technology field related to the area of assignment; or bachelor’s degree in Computer Science, Information Technology, or related discipline; or an equivalent combination of training and experience.  
All degrees must be received from appropriately accredited institutions.

Demonstrates a range of technical understanding to independently resolve routine and non-routine issues on software/hardware.

Ability to document solutions that solve client problems and clearly present these solutions. Knowledge and skills from a range of technologies to address work assignments. Integrates knowledge and skills from a range of technologies to address work assignments and problems of limited complexity.  

Ability to work independently on tasks, develops own work, schedule and monitors progress against defined parameters. Ability to perform job with minimal supervision.  

Ability to work with others and form good working relationships.

Ability to troubleshoot common hardware/software problems. Ability to listen to symptom descriptions to analyze problems and to resolve effectively. Ability to communicate technical information in an understandable way to non-technical users.

Bachelor’s degree from an appropriately accredited institution and one year experience in the information technology field related to the position’s role; or 
Bachelor’s degree in computer science, computer engineering, math or engineering or related technical degree from an appropriately accredited institution; or an equivalent combination of education and experience.

n/a

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. If highest degree is from an institution outside of the U.S., final candidates are required to have their degree equivalency verified at www.wes.org or equivalent service. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.