Technology and Innovation Co-ordinator

Internationally acclaimed for its unique environment and expertise in the particular learning needs of girls, The Bishop Strachan School (BSS) has built a reputation over its long history as an undisputed leader in education. Offering a challenging, lively and creative atmosphere, a roster of uniquely qualified faculty and staff, and an inspiring campus featuring a spectacular science and arts wing, BSS inspires each student to find her passion, pursue her dreams and reach her potential through a rigorous academic program.

Helping students become smart, independent, compassionate young women, BSS provides the tools, technology and innovation required to thrive in post-secondary pursuits and beyond. Our unique whole girl approach, commitment to excellence and embodiment of strong values create a profound and powerful learning environment within a supportive, engaged community.

To support our mission of providing our students with the best educational experience, we strive for excellence in every facet of the organization – including providing a stimulating, creative and lively work environment that attracts the best staff and faculty. We are seeking the right candidate to fill the position of:

Technology and Innovation Co-ordinator

Reports to:  Technology and Innovation Help Desk Manager

Summary of Position:

The Technology and Innovation (TI) Co-ordinator is responsible for the development and deployment of
instructional online modules and training materials. This position is responsible for onboarding new faculty and staff into the BSS technology environment and other training as required. This position will co-ordinate a variety of technology projects and assist in the innovative development and deployment of practices and solutions to improve support for students and staff. In addition, the TI Co-ordinator will support day-to-day Help Desk activities as needed.

Specific Accountabilities Include:

• Develops and maintains a BSS repository of online training resources, including instructional videos,
  modules, courses, FAQ’s and myBSS Technology and Innovation (TI) Groups

• Works collaboratively with other team members and School Administration to provide input into teacher
  and student skills development

• Collaborates and consults with staff, faculty and students to understand where technology skills
  development is required and identify opportunities for technology to improve efficiencies and workflows,
  on an ongoing basis

• Promotes self-help philosophy for all BSS users, whereby students, teachers and staff are directed to self-help repositories and other resources that provide easy “how to” help

• Provides onboarding technology training for new and returning faculty, staff and students

• Provides a check-in with new staff on their ability to use BSS systems and collects feedback to improve future training

• Co-ordinates implementation of technology projects, including but is not limited to, recommendations, research, work-back plan and schedules, task co-ordination, update communications and training requirements

• Identifies, investigates, assesses, documents, and resolves staff and student software and hardware problems — in person, over the phone, online and via the Help Desk ticket system

• Follows up with users to communicate status of problem resolution and ensures that user needs are met

• Assists in overseeing the functionality and wellbeing of all school devices and equipment, such as laptops, iPads, projectors, and printers

• Assists in maintenance and development of Help Desk technical information library to document Help Desk processes and maintain an accurate, up-to-date hardware inventory

• Assists with the setup of new equipment and systems as requested, as well as provide input and just-in-time training as required

• Other related duties as assigned

Skills, Experience and Attributes Include:

• Related degree, diploma or other relevant training

• Excellent experience in the development of training materials both for face-to-face instruction, online and self-help

• Excellent project management experience

• Technical proficiency and experience installing, maintaining, and troubleshooting Apple and PC
  hardware/software in a professional, enterprise environment

• Technical proficiency and experience with troubleshooting GSuite for Education applications, Blackbaud
  onCampus and simple audio/visual equipment

• Experience in use of a Help Desk ticketing system

• Able to quickly learn, utilize and troubleshoot new software/hardware

• Able to communicate clearly and effectively while speaking with both end users and technical support

• Organizational and multi-tasking skills – ability to handle multiple priorities in a professional manner

• Team player with strong interpersonal and customer service skills, initiative and judgment in order to
  interact with students, colleagues, staff and vendors

• Sense of humour

Interested applicants should forward a cover letter and resume to Human Resources at The Bishop Strachan
School by email to careers@bss.on.ca indicating Technology and Innovation Co-ordinator in the subject
line.

We thank all candidates in advance. We will, however, contact only those selected for an interview. We believe that diversity in our school fosters a rich,  inclusive and creative environment. We are actively engaged in building a more diverse school and encourage all qualified applicants to apply.