Help Desk - Tech Assistant

The Helpdesk / Technology Assistant, under the support and direction of the Media, Website, and Database Administrator, assists all constituencies with regards to the operation and utilization of technology and electronic equipment (e.g. copy machines) and provides support to the Technology Department. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Helpdesk and desktop support, supporting users at all levels (teachers, students, staff)

• Managing, monitoring, and clearing helpdesk requests utilizing Ticketing system (OSticket)

• In-Depth application support with Active Directory, Group Policy Management, Remote Desktop Management, DNS, DHCP, Network protocol, and Licensing

• Office 365 (Excel, Word, PowerPoint, Outlook, SharePoint, OneDrive) administration/troubleshooting

• Strong knowledge of Google Suite and Google Suite for Education

• Printer/copier configuration, troubleshooting

• Imaging and deployment of images to new or refreshed computers

• Assist with inventory of technology and electronic equipment

• Assist with set-up and tear-down of technology and electronic equipment for teaching and presentation purposes

• Assist with set-up and troubleshooting of emerging technologies (3D printers, laser cutters, AR/VR, etc.)

• Perform other duties as assigned by the Chief Financial Officer and Head of School

QUALIFICATIONS

• The requirements listed below are representative of the knowledge, skills, and/or abilities required for this position:

• Exceptional customer service orientation

• Strong communication skills with users of all ages/skill levels/etc. (main user base is teachers and students who may not have any technical knowledge) 

• Ability to think out of the box, troubleshoot, and resolve/know when to escalate

• Ability to multitask 

• Ability to effectively prioritize and execute tasks in a high-pressure environment

• Able to work calmly in urgent situations

• Highly self-motivated and directed

• Keen attention to detail

• Proven analytical and problem-solving abilities

• Experience working in a team-oriented, collaborative environment 

• Strong documentation skills

• Knowledge of PC, Mac, Chromebook, iPad, Windows 7/10, OS X, SMART Technologies

Turning Point seeks candidates who will contribute to and are committed to diversity and multicultural educational practices, who demonstrate skills in cross-cultural teaching and leadership practices, and who are dedicated to working in a diverse community. The school seeks candidates who:

• Communicate effectively with diverse populations

• Create an inclusive classroom/work environment

• Use multicultural teaching/leadership methods, materials, and resources that reflect multiple perspectives

• Engage in professional development opportunities to further develop inclusive teaching and leadership practices

Normal hours for the position are Monday through Friday, 7:30 am to 4:30 pm. Benefits include, but are not limited to, medical, dental, FSA, retirement plan, and paid vacation (for 12-month employees). Competitive salary based on experience.

Interested candidates should submit a resume and cover letter to Chelsea Cota, at ccota@turningpointschool.org.

Turning Point School is an Equal Opportunity Employer dedicated to promoting diversity in the workplace and seeking a diverse and broad spectrum of qualified candidates. Turning Point School does not discriminate in employment on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, marital status, sex, gender or gender identity, age or sexual orientation.