Technology Help Desk

The position is primarily responsible for supporting students, faculty, and staff with their technology needs; coordinating and tracking repairs and replacements; troubleshooting login and end-user needs; support the 1-1 device program; and special projects as assigned by the Director of Instructional Technology.

Responsibilities include:

• Providing effective support to student, faculty, and staff technology end-user and troubleshooting needs.

• Providing support for the schools 1:1 device program by supporting students’ needs and documenting device assignments.

• Performing regular scheduled maintenance on loaner devices, printers, copiers, and other technology equipment.

• Coordinating inventory, tracking repairs and warrantees and returns.

• Assisting with teacher and student training activities, as directed.

• Assisting with all IT department tasks, including adding users in Active Directory, fixing logins, configuring computers, etc. Also, including configuring devices, deploying the image, setting up individual surfaces with OneDrive and Outlook.

• Serving as support for the school information system (Veracross), including portal and login issues.

• Supporting the Director of Instructional Technology in technology curriculum planning and faculty implementation needs.

• Supporting other technology requests in the school, including in the Theater Department, the Business Office or any department, as directed.

The ideal candidate will possess:

• Minimum of 1-2 years of prior work experience

• Ability to work with middle and upper school students and preferably has experience working in an educational setting.

• Proficiency with Microsoft Office365 applications and databases.

• Ability to be collaborative and team oriented to support the needs of the department and school.

All interested candidates should email a cover letter and resume to humanresources@holychild.org.