Technology Specialist

The Technology Specialist will join a dynamic Technology User Services team in providing excellent technology services to a diverse and multicultural population of students, faculty and staff of the University.

The Technology Specialist will provide support by phone, e-mail and in person; will open and close service requests electronically; trouble shoot user technology accounts; manage technology inventory; and train student Help Desk technology assistants. In addition he/she will install, maintain and repair computer hardware and software and other technologies in computer labs, classrooms and faculty/staff offices. He/she will provide classroom, computer lab and audio/visual support. The successful candidate must be committed to fostering a welcoming environment for a diverse population of students, faculty, and staff.

• Associate’s degree in Information Technology or related field or relevant years’ experience

• 1 – 2 years of experience in the installation and maintenance of end user systems 

• Strong organizational skills and attention to detail

• Excellent customer service skills, strong interpersonal skills and the ability to build strong working relationships with a diverse audience of faculty, staff and students

• Experience supporting Microsoft Windows and Apple platforms 

• Knowledge of techniques used in the installation, testing, and troubleshooting of Windows and Apple workstations, network printers, wired and wireless network connectivity, Microsoft Office and similar business productivity software

• Ability to multi-task and prioritize requests in a fast paced working environment

• 3 or more years of demonstrated hands-on IT experience

• Experience supporting Microsoft Office 365

• Knowledge of Windows Servers operating systems 

• Knowledge of Microsoft Exchange account management

• Moving and installation of computer equipment up to 30 pounds.

• Some evenings and weekends required

• An offer of employment is contingent upon successful completion of a background screening.

• Applicants requiring University sponsorship to obtain employment authorization will not be considered for this position.

• Maryville University is committed to a policy of equal opportunity and prohibiting discrimination on the basis of age, disability, gender, genetic information, marital status, national origin, race/color, religion, sex, sexual orientation, veteran status, or any other status protected by law. This extends to all aspects of the employment relationship, including recruiting, hiring, training, on-the-job treatment, promotion, layoff, and termination.