Management Intern - Technology Support

Management Intern - Technology Support

53062BR

Campus: Tempe

Management Intern

Job Description

Under direction of the Director of Service Delivery and Strategic Initiatives, the Management Intern is part of the One University Model that provides support across all ASU campus locations.  The Management Intern contributes to the mission and goals of Career and Professional Development Services by supporting departmental and university wide projects, initiatives, and service delivery.  This individual will provide technological support to users, as well as, support enterprise-wide platforms such as Handshake, ASU Mentor Network and many more.

Job Family

Generic

Department Name

Career & Prof Devlpmnt Svcs T

Full-Time/Part-Time

Part-Time

VP Code

EDUC OUTRCH & STDT SVCS

Scope of Search

Open

Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

$13.29 per hour

Close Date

05-July-2019

Category

02

Essential Duties

• Provide and remove access for all staff, student workers and university partners for a variety of technology platforms.

• Monitor all systems to ensure departments and university partners are meeting foundational service standards and response times.  Conduct follow-up and outreach to address any issues. 

• Review and approve Handshake accounts for students and alumni.

• Setup technology for new staff and request services and permissions based on their position.

• Troubleshoot technology and platform issues and submit tickets as necessary.

• Monitor billing cycle for all technology, request security reviews and submit paperwork for payment.

• Maintain database of vendors and respond to vendor inquiries on an as needed basis. 

• Work with EOSS Technology Team to keep the technology catalog up to date.

• Review departmental website and submit basic updates as needed.

• Complete technology trainings and participate in meetings related to departmental technology.

• Prepare and maintain technology/hardware inventory.

• Oversee the technology check out process.

• Maintain and update technology related MOU’s. 

• Complete audits on systems to regularly add or remove staff access.

• Learn platforms in an effort to make recommendations about how best to utilize them in the day-to-day work of staff within Career and Professional Development Services but also staff external to our office.

• Update, write and maintain technology documentation, processes and procedures.

• Attend technology related meetings.

• Lead 1:1 and occasional small group trainings on a variety of technology/platform related topics.

Minimum Qualifications

Bachelor's degree in a related field; OR, any equivalent combination of education and/or experience from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

• Evidence of a technical background with either specific work experience or education in a computer support, software support or other related area.

• Experience in project management and organizational skills

• Experience in juggling multiple projects and deadlines at one time

• Experience in being flexible with the ability to change focus quickly

• Evidence of effective oral and written communication skills

• Experience in facilitating training preferably in a technical area

• Evidence of being enrolled in an ASU graduate program

Working Environment

• Utilize computers and standard office equipment to perform functions of this position

• Adhering to Career & Professional Development Services office dress code.

• Lifting and carrying materials, as well as, pulling and pushing carts of up to 30 lb.

• Additional movement requirements include climbing, balancing, stooping, kneeling, crouching, and reaching.

• Sitting and standing for prolonged periods; 50% sitting; 25% standing; 25% walking.

Department Statement

The Management Assistant is part of a one Career and Professional Development Services team model that provides a variety of career advisement services to students and alumni through every step of the career & professional development process. Career and Professional Development Services serves ASU students and alumni through engagement opportunities tailored to their unique talents, experiences, academic preparation and professional goals. Our focus is to ensure Career Readiness as defined by the National Association of Colleges & Employers: Career Readiness is the attainment and demonstration of requisite competencies that broadly prepare college graduates for a successful transition into the workplace. We help them succeed at every step of their career development process from learning about majors and career options, to finding an internship or first job out of college. We offer professional career advice and are a valuable resource for job outlook, salary and employment trend information. Our office works through a career development model focused on career interests. This Career Interest Community model allows students to break out of the confines of viewing career opportunities based solely on college majors and opens the door to a larger variety of post-graduation options. This model influences our career & professional development curriculum as well as our engagement with employers.

Career and Professional Development Services provides commensurate programs, services, and resources at all four Phoenix area locations, as well as ASU Online. Staff work collaboratively with CPDS leadership and staff at each location, and as part of the Educational Outreach and Student Services (EOSS) Vice Presidential area. EOSS provides the ASU student community with support services, involvement opportunities and a rich Sun Devil experience to assist students in achieving their personal and academic goals. Members of the ASU community aspire to live the Sun Devil Way, creating and sustaining a community that exemplifies achievement, engagement and responsibility.

ASU offers a tuition discount for the employee, their spouse and dependents, and a competitive benefits package including paid vacation and holidays, health insurance and more. For more benefits information, please visit http://cfo.asu.edu/hrbenefitsenrollment

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 80,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe. 

ASU is a tobacco-free university. For details visit www.asu.edu/tobaccofree 

AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply. 

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will be considered without regard to race, color, sex, religion, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/relocation-services.

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.