Technology Support Specialist

TERMS OF EMPLOYMENT:  

8 hours/day, 220 days per school year beginning August 5, 2019                                    

POSITION SUMMARY:  

The Technology Support Specialist will provide professional and confidential, Helpdesk  and on-site support to District staff. This position is responsible for the setup, installation, configuration, maintenance, repair and support of computers, peripherals, software, phones, projectors, printers, displays and other technology devices and systems.

QUALIFICATIONS:

1. Associate Degree with coursework in Computer/Technology Sciences or comparable education

2. In lieu of requirement #1, must possess a High School Diploma or equivalent and two years of relevant technology support experience

3. Experience in K-12 environment preferred

4. IT Professional Certifications, such as: A+, Network+, Microsoft Technology Associate (MTA) or Google IT Support Professional, a plus

5. Bilingual language skills preferred

6. Possess a valid driver’s license

7. Basic knowledge of computer networks

8. Must have effective oral and written communication skills

9. Ability to work independently and in a team environment, act professionally and confidentially with supervisors, staff, students and general public

10. Must possess diagnostic and repair skills necessary to service both hardware and software on a variety of platforms

11. Ability and willingness to learn new systems and technologies

12. Knowledge of Windows, Mac, iOS and Chrome devices

13. Basic Knowledge of Microsoft Office and Google Apps

14. Experience with Microsoft Active Directory in a domain environment preferred

15. Experience with Google for Education Suite preferred

16. Possess excellent customer service skills

17. Ability to effectively communicate technical information to non-technical end users

18. Ability to plan, organize, coordinate and prioritize work, complete tasks and meet deadlines in a courteous, timely and efficient manner

19. Must be a Continuous Learner in this constantly changing environment

20. Must be able to pass a criminal background check

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The duties listed below are representative of the type and level of work assigned for this position, but not exhaustive.

1. Provides professional and confidential Tier One Helpdesk and on-site support

2. Coordinates the, setup, installation, configuration, troubleshooting, repair, and maintenance of computers, hardware, operating systems, and software as assigned

3. Assists with annual large-scale computer and software deployments

4. Records and maintains hardware and software inventories and licensing

5. Works as a team member with other technical and non-technical staff 

6. Continuously learns and participates in trainings, workshops and seminars to improve skill sets, maintain knowledge of current technology trends, and attain and/or maintain certifications as appropriate

7. Acts as liaison between end-user and vendor customer service

8. Provides superior customer service

9. Performs other related duties as needed