Technology Support Technician

Name of Position:                               
Technology Support Technician
 
Division:
Administrative Services
 
Department:
Information Technology (IT)
 
Applications Accepted Through:
July 11, 2019 or until filled
 
Effective Date of Employment:
August 8, 2019
 
Length of Employment:
Full-time, 12 months
 
Salary Range:
$30,300 - $37,875
 
Minimum Requirements:
 
An Associate’s degree in Information Systems or closely related field is required.  One year of  experience with computer systems hardware, software, and networking is required.  One year of experience in an academic setting at the college level is preferred.  Must have strong oral and written communication skills with the ability to communicate well with staff, students, and the public.  At least one year of experience supporting an IT helpdesk environment is required.  Must have intermediate knowledge and experience in local area networks, Windows Operating Systems, and Microsoft Office.  A National Career Readiness Certificate and bilingual are preferred.
 
Position Duties:
 
Duties include regular and frequent customer communication; participating in departmental documentation efforts; installing new computers; loading appropriate software; and setting up network printers and Audio Visual equipment for campus use.  The Technology Support Technician will resolve incoming requests for service and support from the service desk for a designated area of responsibility and will use technical expertise and understanding of business needs to evaluate and resolve IT incident and problem service desk tickets.  The Technician must have technical knowledge to help solve complex problems; be responsible for communication with customers on status of open requests; and will work closely with other areas of Information Technology as needed.  The Technology Support Technician is the face of IT and must provide excellent customer service to the College and the public.
 
If selected for employment, the applicant must submit to a criminal background check and drug screening.
 
INSTITUTION:  Wayne Community College is a member of the North Carolina Community College system.  Located in Goldsboro, NC, the College serves Wayne and adjoining counties.  Wayne Community College is an affirmative action/equal opportunity employer.  A Tobacco Free Campus as of August 1, 2009.
 
APPLICATIONS:  Submit an employment application and all supporting materials, including copies of certifications, post-secondary transcripts, resume, and cover letter via ApplicantOne at https://www.waynecc.edu/jobs.  No paper applications will be accepted.  Applications will be screened, and the most qualified applicants interviewed.  All applicants will be notified once the position has been filled.