Technology Support Engineer

Radford University, VA

Job Level

Mid-level position

Post Date

07/12/2019

Job Category

Engineer / Architect

Sector

Information Technology

Job Status

Areas of Responsibility

Support / Help desk

Link to Job Posting

Working Title	Technology Support Engineer
Position Number	C00115
Posting Number	C00174P
Type of Recruitment	General Public
Pay Band	5
Is this position restricted?	No
Work Location	Radford
Division	Information Technology-30
College/Unit	Information Technology-E&G-300
Department	Technology Assistance Center-30012
Hours Per Week	40
Months Per Year	12
Academic or Calendar Year	Calendar Year
Full Time/Part Time	Full Time
If part time, enter Percent Time

Work Schedule
Normal Work Schedule	M-F; 8am-5pm with occasional evening and weekend hours.
Physical Demands

Posting Text
Contact Name for Applicant	Sharon Ratcliffe
Contact Phone for Applicant	(540) 831-7167
Education/experience	Bachelor’s degree in Information Technology, Computer Sciences, or related field with relevant experience; or an equivalent combination of education, training and work experience.
Job Summary	Solves complex technical end user OS, application, and hardware problems that have been escalated by level I technical staff. Works with information technology staff as a level II desktop support engineer and trainer to support RU’s technology needs. Provide leadership to a small team of student employees.
Required Qualifications	Extensive knowledge of Windows operating system installation & troubleshooting. Extensive knowledge and experience supporting MS Office, email applications, web browsers, Adobe applications and other common desktop software. Experience working with networked computing environments, TCP/IP, wireless networks and software troubleshooting. Working knowledge of mobile computing and mobile OS such as iOS and Android. Knowledge of desktop security best practices. Ability to effectively analyze, research and resolve technical problems; work in a team environment, and interact effectively with faculty, staff, students and vendors. Ability to provide clear and concise written and oral communication. Ability to lift/move 50 pounds.
Preferred Qualifications	Experience with Mac OS X. Experience with Windows Server Update Service (WSUS) and managing printers on Windows servers a plus. Experience with enterprise management of desktop and laptop computers. Experience providing leadership and guidance in a team environment desired.
Hiring Range	Payband 5
Posting Date	07/11/2019
Application Review Date	07/25/2019
Closing Date
Open Until Filled	Yes
Special Instructions to Applicants
Employment Conditions	Must have a criminal background check
Alternate work schedule
Required Licenses
Describe other job related licenses and/or certifications
Equal Opportunity/Affirmative Action Statement	Radford University does not discriminate with regard to race, color, sex, sexual orientation, disability, age, veteran status, national origin, religion, or political affiliation in the administration of its educational programs, activities, admission or employment practices.
Reasonable Accommodation Statement	If you are an individual with a disability and desire accommodation in the application process please contact the hiring department.
Quick Link for Internal Postings	http://jobs.radford.edu/postings/7565