AV Technology Manager

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.
 

Position Summary - A general statement regarding the overall objective of the position

The Audio Visual Manager leads a team of design, engineering, and operations resources that build and maintain technology in all WGU office space including all conference rooms, Board Room, Training areas, Production Studio, and special-use rooms in all offices and campuses. The manager will ensure the highest quality performance and ease of use for all rooms to provide a consistent and efficient meeting experience for remote and in person attendees.

Essential Functions and Responsibilities - List of significant responsibilities and essential duties that must be completed in order to achieve the objectives of the position

Build a team to architect and engineer AV solutions that meet and exceed business expectations and innovate for greatest value. Implement and manage AV-related technology in responsible and integrated ways to IT Infrastructure and facilities systems.

Design technology standards for remote sites, room types, and interfaces for consistent operations.

Work with training resources to educate and inform different employee groups and monitor user feedback for high net promoter scores.

Work closely with Product Management, Unified Communications, and Facilities teams to ensure technology supports feature roadmaps and business needs.

Manage execution of projects including tech and AV design, quotes, vendor installation, and testing. Represent costs and timelines of work for upgrades, remodels, and new construction projects.

Lead efforts on testing and introducing technology to the workplace that improves productivity, collaboration, and flexibility for business leaders, technical engineering teams, and a highly distributed workforce.

Ensure quality systems and technology is provided for high-visibility events including executive meetings, All Hands broadcasts, Commencement live-streaming, etc.

Maintain Subject Matter Expertise for Cisco Webex video conferencing platform to guide adoption and maximum value to Faculty and employee experiences.

Knowledge and Abilities – Required competencies, proficiencies, specialized knowledge, technology skills, etc.

Familiarity with supporting Enterprise Video Conference solutions including Cisco Webex, BlueJeans, Microsoft Teams, Zoom, etc.

Experience troubleshooting, installing, and upgrading conference room AV technology

Strong experience managing AV and cabling vendors.

Experience building and operating broadcasting solutions

Familiarity with building one-line diagrams, take-offs from engineering plans, and collaborating with network, electrical, and security teams.

Ability to travel for remote work on occasion

Ability to lift 50 lbs.

Qualifications - Minimum education and/or prior experience qualifications, required certifications, field of study, bilingual, etc.

Minimum Qualifications:

Leadership experience of technical teams

Experience as an AV engineer

Preferred Qualifications:

4 year Bachelor degree in IT field

Cisco certifications

Working Conditions – Specific requirements of the job such as travel and the environment in which the job is performed.

Salt Lake City based office with occasional travel to remote sites in different states.

As an equal opportunity employer, WGU recognizes that our strength lies in our people. We are committed to diversity.