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Desktop Support Specialist

California State University, Long Beach, CA
Job Level
Entry-level position
Post Date
08/09/2019
Job Category
Specialist / Associate
Sector
  • Information Technology
Job Status
Areas of Responsibility
  • Support / Help desk
Link to Job Posting

Job ID: 1013979 

Location: Div of Information Technology 

Full/Part Time: Full-Time 

Regular/Temporary: Regular 

Job Code 0420 

Job Grade Foundation 

Department ITS Servers,Systems & Web-0121 

Salary 
The targeted salary may be set as high as $4,625 per month based on experience. The salary range for this classification is $3,470 to $6,681 per month. 

Department 
Information Technology Services 

Time Base/Hours/Units per Week 
Full-time/40 hours per week 

Position Description 
The Desktop Support Specialist provides support services for users in the Divisions of Information Technology, Administration and Finance, Athletics, and the President's Office, and Athletics. Configures and deploys desktop PCs and software to end users. Provides systems support for network resources. Maintains a library of documentation and an inventory of assets. Maintains library of documentation and inventory of assets. Tests and evaluates desktops and software. 

Knowledge, Skills & Abilities

  • Ability to provide support for Windows 7, 8, and 10 desktop operating systems. Ability to configure and deploy Mac OS desktops and laptops. Ability to set up and configure Windows Server 2008 and 2012 OS. Knowledge of virtual technology such as VMWare and Hyper-V.

  • Ability to install and maintain Windows workstations, configure Windows file and print services, provide desktop support, write technical documentation, implementation plans, and end-user procedures, install and optimize network access clients, DHCP services, and interface adapters, and install and configure e-mail clients, Internet browsers, and productivity software. Knowledge of TCP/IP protocols.

  • Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student, and assist in achieving the university's commitment to a "vision of excellence."

Education and Experience

  • Equivalent to a bachelor's degree in Computer Science, Information Systems, Educational Technology, Communications, or related technical field required.

  • Two years of related experience preferred.

Licenses / Certificates 
CA Driver's License, Class C 

Application Deadline 
August 18, 2019 

Equal Employment Opportunity 
CSULB is committed to creating a community in which a diverse population can learn, live, and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual, without regard to race, color, national origin, ancestry, religious creed, sex, gender identity, sexual orientation, marital status, disability, medical condition, age, Vietnam era veteran status, or any other veteran's status. CSULB is an Equal Opportunity Employer.

To view the University's Annual Campus Crime Report go to: http://daf.csulb.edu/offices/ppfm/police/statistics/index.html. Copies of the report are available upon request. To request a copy, contact the University Police Department at (562) 985-4101. 

Benefits 
Excellent benefits through CalPERS (health, vision, dental), tuition fee waiver, generous vacation and sick leave, and 14 paid holidays each year. 

General Information 
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.

California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees. 

Background 
Due to the nature of this position, current CSULB employees are subject to a criminal record check unless they have successfully completed a criminal background check through CSULB within the past 12 months.