IT Support Analyst

24111

IT Analyst 1

Information Technology

No

Retirement Plans

All Applicants

Multi Title

Local

IT Support Analyst

550270

Staff

Full-Time

Non-Exempt

University Employee

School of Medicine

At VCU, we Make it Real through learning, research, creativity, service and discovery — the hallmarks of the VCU experience. A premier, urban, public research university nationally recognized as one of the best employers for diversity, VCU is a great place to work. It’s a place of opportunity, where your success is supported and your career can thrive. VCU offers employees a generous leave package, career paths for advancement, competitive pay, and an opportunity to do mission-driven work.

Provide technical support, troubleshooting and repair for SOM Departments; includes desktop computing, mobile devices, endpoint management for Windows/Mac based hardware/software systems in a networked environment. Work closely with faculty and staff in the assigned department(s) to get a thorough understanding of their goals and priorities in order to accurately assess their technology needs. Serve as a point of contact for computing issues ranging from IT procurement to deployment and maintenance. Coordinate enterprise application support through VCU and VCUHS Helpdesk and IT staff. Responsible for operating system deployments, software installation and support, workstation/device security management and network support
Ensure that IT hardware, systems and tools are in compliance with VCU, VCU Health, or other organizational policies and procedures as applicable. Coordinate with team members on IT asset management system, inventory tracking, purchase, replacement, disposal/surplus of University equipment

• Demonstrated modern knowledge of desktop support and endpoint computing concepts and their implementation

• Demonstrated knowledge of common business software programs including Office365, MS Office Suite, e-mail clients, and web browsers

• Demonstrated knowledge of Windows and Mac based systems 

• Demonstrated ability to diagnose and resolve common desktop software, hardware and communications issues

• Ability to work effectively with faculty, staff, and coworkers to provide technical support, consultation and training.

• Ability to communicate complex information so that it is understandable to novice computer users.

• Ability to effectively write clear documentation, instructional material and reports.

• Ability to work in a dynamic, fast paced environment.

• Ability to diagnose and resolve desktop and client/server application problems at all technical levels using enterprise tr troubleshooting tools, email, or onsite/offsite visits.

• Working knowledge of best practices in PC and Mac desktop standards, security, and administration.

• Demonstrated ability to work effectively with a diverse customer base to provide technical support, consultation, and training in computer systems operations and technology

• Ability to lift and carry 50 lbs. for a short distance.

• Ability to perform duties independently in a timely and punctual manner.

• Ability to perform duties in a diverse work environment with frequently shifting priorities

• Demonstrated commitment to and success in service and client satisfaction.

• Excellent written and oral communications, supporting an ability to establish trust and create confidence.

$45,000 - $50,000

MCV Campus

40

M-F

08/28/2019

Yes

Information Technology

No

No

No

Yes