Desktop Support Specialist

The DoIT Departmental Support General Desktop Support team serves the administrative, academic, and research technology support needs of students, departments and faculty/staff on the UW Madison campus. Departmental Support technicians perform technology troubleshooting for a wide variety of technology-driven devices, services, and solutions. In a typical year, more than 70 unique departments receive support from DoIT Departmental Support.

As a Desktop Support Specialist, you will work with a variety of campus customers to assist in the planning, deployment and daily support of endpoints in use around campus. This will involve resolving customer issues, documenting work within an incident management system and deploying new and replacement systems for a diverse customer and product base. These responsibilities also include acting as a technology liaison between departments and the rest of the DoIT. This position requires an individual who has excellent communication and interpersonal skills and acquired (or can quickly acquire) a broad knowledge of general IT concepts, principles, practices, and techniques and whose expertise must span multiple technologies across network, hardware, and software platforms.

We are responsible for troubleshooting, resolution, and as-needed escalation for the various products and services that are used to support the business and academic mission of campus. The primary focus of the team is to provide desktop support services for UW-Madison departments. This position may also include participation on the Endpoint Management and Security and Application Support teams within Departmental Support.

List of Duties

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion

This position is being posted at both the professional and the senior level. Required qualifications are:
A. Ability to learn basic desktop support practices within 6 months of employment. (At least two years of professional desktop support experience is required for consideration at Senior level)
B. Excellent customer service skills.
C. Effective oral, written and interpersonal communication skills.
D. Interest and aptitude in helping find solutions to problems.

Salary range for professional level $23.00-$27.00 and Senior level $27.00-$31.00 based on qualifications.

A cover letter, resume, and answers to the questions in the "Instructions to Applicants" section are required.

A067052-INFORMATION TECHNOLOGY/USER SVCS/DESKTOP

Full-time:100%

7:45-4:30

Ongoing/Renewable

$23.00 - $31.00
Depending on Qualifications

Click on the "Apply Now" button to start the application process.
You will be prompted to, upload the following documents:
1. Resume (REQUIRED)
2. Cover letter (REQUIRED)

For maximum consideration, your cover letter should highlight your experience and skills as they relate to the listed qualifications and you MUST directly answer the following questions:
1. Provide an example of when you had to learn something new to solve a complex problem.
2. What interests you about this position?

Vickie Arneson
vickie.arneson@wisc.edu
608-262-1936
Relay Access (WTRS): 7-1-1 (out-of-state: TTY: 800.947.3529, STS: 800.833.7637) and above Phone number (See RELAY_SERVICE for further information. )

IS TECH SRV SENIOR NON-EXEMPT(13465) or IS TECH SRV PROF(13461)

University Staff-Ongoing

109386

The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer. We promote excellence through diversity and encourage all qualified individuals to apply.

If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: https://oed.wisc.edu/disability-accommodation-information-for-applicants/

Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.