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IT Manager

Johns Hopkins University, MD
Job Level
Mid-level position
Post Date
09/17/2019
Job Category
Manager / Supervisor
Sector
  • Technology
Job Status
Areas of Responsibility
  • Information Technology
Link to Job Posting

General Position Summary:

  • The IT Manager will guide, coach, and mentor a team of software engineers focused on enterprise contract customers. Responsibilities include managing customer relationships, prioritizing tasks across projects, and providing technical oversight. The IT manager will also be responsible for software development deliverables for strategic customers.

  • Responsible for the day-to-day provision of a range of IT services for a department or unit, or responsible for a single function for the university, health system or both. 

  • Works with departmental administrative and/or academic leadership or senior IT leadership to develop and implement plans for service delivery in support of organizational operations.

  • Represents departmental leadership in divisional and interdivisional meetings related to IT policies and operations.

  • Leads projects of varying complexity, which may include those requiring multi-disciplinary coordination and significant vendor collaboration.

  • Has day-to-day responsibility for a variety of technologies and applications with a focused customer base, or a focused set of technologies with a wide and diverse customer base.

  • Manager will supervise frontline IT professionals, will act as a resource for staff including technical guidance, and may have some hands-on responsibilities. 

  • Recognized as an expert in group’s supported technologies.

 

Job Scope/Complexity:

Typically has small to moderate size staff comprised of IT professionals as direct reports, which may include LAN and Systems Administrators, Systems Engineers and Programmer Analysts.  Develops operating budget and participates in the setting of budget priorities in area of responsibility.  Leads projects which vary in complexity and may involve coordination and collaboration with other IT groups at JHU/JHHS as well as outside vendors. 

 

Job Responsibilities:

The IT manager will be responsible for overseeing a team of developers, each responsible for one or more projects. The IT manager will also be expected to perform software development activities for a select-few strategic customers and projects. Specifically, the position will handle the yearly billing for all contract engagements, creating proposals for new contract efforts, coordinating between new projects and those requiring maintenance, and maintaining the required IT@JH security posture.

 

The responsibilities listed below are typical examples of the work performed by this position. Not all duties assigned to this position are included, nor is it expected that everyone in this position will be assigned every job responsibility.

 

Planning & Controlling

  • Provides input and recommendations to and/or formulates plans. Takes direction from leadership to implement those plans for the success of the unit.

  • With an awareness of organization’s needs as well as the larger technology landscape of the institution implements technology solutions that meet departmental needs.

  • Helps establish budgetary goals, and provides input towards priorities.  May develop IT operations budget.

  • Participates in the establishment of technology policies and practices and implements them to ensure security and regulatory compliance.

 

Relationship Management

  • Represents organizational IT, academic or administrative leadership, in meetings related to IT policies and procedures across the institution.

  • Manages the customer relationship and satisfaction as well as adherence to service level agreements.

  • Creates and promotes a culture of excellent customer service.

  • Maintains relationships with customer base to better understand their needs and address organizational goals.

  • Establishes and maintains ties with colleagues throughout the institution to ensure optimal collaboration and coordination of effort.

  • Maintains relationships with technology vendors for the department.

 

Project/Product Responsibility

  • Within functional scope has direct responsibility for the design, development, and application of technical solutions that satisfy customer needs and are essential to the ongoing operations of the department or IT function.

  • Is responsible for multiple IT projects that impact the department or IT function, including requirements gathering, planning, delegation of component tasks to team members and monitoring progress toward completion.

  • As necessary actively participates in group’s delivery of services.

 

Staff Management

  • Recruits, develops, retains, organizes and manages performance of staff.

  • Assigns tasks, monitors progress and provides guidance.

 

Describe the specific devices, software, projects for which the position is responsible:

The IT Manager will leverage the TIC platform to develop and support a variety of projects. Key projects include Hopkins Policies Online (HPO), Epic Access Request Manager (ARM), and a suite of solutions for the Patient Access Services and Wilmer departments. The TIC is also responsible for 50+ smaller applications and the IT manager will be required to be aware of these initiatives and corresponding business owner.

 

Describe scale/size of area, project and/or system supported:

Solutions range from 10s and 100s of users to the enter Johns Hopkins enterprise. The total number of applications the TIC supports over 120 projects for users, departments, and the institution. These applications interface with infrastructure such as Active Directory (AD), Enterprise Authentication, Epic, Docker, and Tableau.

 

Experience:

  • A bachelor’s degree in a technology field coupled with a minimum of 5 years of progressively responsible related experience is required. 

  • 2 years of supervisory experience is preferred.  

  • Additional directly related experience may substitute for education. 

 

Applicants must possess proven written, verbal and interpersonal skills and must be able to exercise judgment with minimal supervision. They must have advanced experience with the range of supported technologies. Project management experience is desirable.

 

Supervisory Responsibility:

  • The IT Manager will be responsible for 3 Senior Software Engineers.

 

Knowledge, Skills, & Abilities (KSA’s):

  • High level knowledge of all technologies within area of responsibility.

  • Track record of collaboration with peers, colleagues and lower level staff.

  • Proven ability to prioritize work and ensure projects and workloads are completed on time while maintaining high morale.

  • Ability to prioritize conflicting demands.

  • Excellent written and oral communications skills.

  • Politically aware and able to maintain confidentiality.

  • Demonstrated excellent customer service skills.

 

Special Knowledge, Skills, and Abilities:

  • The ability work independently and proceed with objectives without supervision.

  • Full Stack Development.

    • Experience leading the design, build, and implementation of enterprise applications.

    • Experience leading the design, build, and implementation of small/medium-sized applications.

  • Expertise with cross-platform development tools and techniques.

  • Experience working on web, desktop, and mobile applications.

  • Experience leading a variety of multi-person projects simultaneously.

  • Comfortable switching gears depending on business requirements.

  • Has production use of five or more development languages and/or frameworks.

  • Demonstrated ownership of six or more established applications.

  • Has setup development operations (DevOps) for projects.

    • Experience with CI/CD tooling (e.g. Bamboo), build tools (e.g. Maven, Gradle, npm), and associated process automation.

    • Familiarity with Git workflows such as Gitflow, feature branching, and forking.

  • Expertise with RESTful API concepts and developing distributed software systems.

  • Confident and articulate in presenting to customers, leadership, and other technical groups.

  • Experience providing technical leadership to teammates through coaching and mentorship.

  • Experience in healthcare IT.

 

Classified Title: IT Manager 
Role/Level/Range: ATP/04/PF 
Starting Salary Range: Commensurate with Experience
Employee group: Full Time 
Schedule: Monday-Friday, 8:30am-5:00pm 
Exempt Status: Exempt  
Location: 04-MD:School of Medicine Campus 
Department name: 60007476-IT@JH Technology Innovation Center 
Personnel area: University Administration

 

The successful candidate(s) for this position will be subject to a pre-employment background check.

 

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

 

The following additional provisions may apply depending on which campus you will work.  Your recruiter will advise accordingly.

 

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

 

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

 

Equal Opportunity Employer
Note: Job Postings are updated daily and remain online until filled. 

 

EEO is the Law
Learn more:
https://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Important legal information
http://hrnt.jhu.edu/legal.cfm

 

School of Medicine - East Baltimore Campus