Technology Trainer

Technology Trainer

Administrator

Client Services

Evergreen Main Campus

Design, develop and deliver technology training programs for the entire Loyola community. Work with various departments within Technology Services to determine training needs of the university. Address the various learning styles of Loyola constituents by ensuring a variety of training avenues are available, such as in-person classes, online learning and tutorials, one-on-one sessions and knowledge articles.

Essential functions:

• Design and develop technical training programs to educate students, faculty and staff on the use of technology products and solutions.

• Create instructor and student materials to deliver in various formats such as presentations, classroom courses, one-on-one training, knowledge articles and videos. Develop well written content, efficiently communicate material to the end-user, and effectively manage time allocated for training.

• Manage the Technology Training Center’s website to ensure all current training materials and schedules are up to date.

• Review course feedback surveys to identify areas of improvement and requests for additional training. Assist with creating/deploying/analyzing needs assessment surveys when requested to determine where additional training needs to be developed.

• Produce training schedules, classroom agendas, and course content according to program objectives.

• Deliver on-site customer training when required, making all necessary arrangements.

• Maintain and report data on completed courses.

• Evaluate results of training programs.

• Determine overall effectiveness of training program and make improvements.

• Participate in project meetings as the training center representative. Recommend, design, develop and deliver training program to ensure successful adoption of new systems and technology.

• Work with team members and internal customers to identify training needs.

• Work with subject matter experts to understand new technologies and develop appropriate training program as necessary.

• Develop and deliver surveys on existing training programs and future topics to ensure Technology Services is delivering high quality training that meets the end-user’s needs. discussing training needs with people across campus.

• Identify common questions that are being received from faculty, staff, administrators and students, so that training can be created to address the issues. Utilizing report data from service management system, as well as qualitative measures such as individual conversations, meetings, and/or interviews, etc. to identify common questions or topics needing for improved support and training efforts.

• Bachelor’s degree required.

• 3 to 5 years of experience designing, developing and delivering technology training programs.

• Experience working in higher education and understanding of university processes and procedures.

• Able to quickly learn and understand new technologies.

• Excellent presentation and interpersonal skills. Excellent written and oral communication skills.

• Must be able to support the University’s goals for institutional diversity, as well as the goals and values of a Catholic, Jesuit education.

09/13/2019

Loyola University Maryland is a Jesuit, Catholic university committed to the educational and spiritual traditions of the Society of Jesus and to the ideals of liberal education and the development of the whole person. Accordingly, Loyola inspires students to learn, lead, and serve in a diverse and changing world. Loyola’s beautiful, historic Evergreen campus is located in Baltimore, and its graduate centers are in Timonium and Columbia. Loyola enrolls 4,000 undergraduate and 2,000 graduate students across the Sellinger School of Business and Management, the School of Education, and Loyola College of Arts and Sciences. Founded in 1852, Loyola is one of 27 Jesuit colleges and universities in the United States and the first to bear the name of Saint Ignatius Loyola, founder of the Society of Jesus.

Loyola University Maryland strongly values the benefits that diversity brings to the workplace. In accord with its Ignatian values, the University is committed to creating and promoting a community that recognizes the inherent value and dignity of each person. Loyola University Maryland does not discriminate on the basis of race, sex, color, national or ethnic origin, age, religion, disability, marital status, sexual orientation, gender identity, genetic information, military status, or any other legally protected classification. The University recruits, hires, and promotes in accord with this policy and its Core Values.

Successful candidates for any staff, faculty, or administrative position at Loyola University Maryland will be subject to a pre-employment background check.

http://careers.loyola.edu/postings/4762