IT Manager

Fraser Academy is seeking a full time IT Manager. Fraser Academy is a fully- accredited day school, specifically for students in Grades 2 to 12 with language-based learning differences. With a maximum of ten students per class, the school follows the B.C. Ministry of Education Curriculum.

Job Summary 

Position Type: Full-time

Reports to: Assistant Head of School

The IT Manager is responsible for maintaining on and off premise systems and is the second line of support for all technical support for staff and students at our school. 

The ideal candidate will have a professional demeanor, be comfortable under pressure, and able to empathize with students and staff when they experience technical difficulties. Communication and patience are key as you will be responsible for guiding end users through a troubleshooting process to solve problems. You must be friendly and speak clearly. 

The IT Manager will complete routine maintenance on all systems and act to proactively solve problems. They will provide support for: desktops, laptops, software applications, VOIP phones, tablets, network hardware, AV systems, and cloud services. Additionally, they will be responsible for designing and deploying images, monitoring security and privacy compliance, providing support and management of internal databases, and ordering hardware and supplies.

The position is ideal for a candidate with 4+ years industry experience and have completed a 2 year diploma program that specialize in computer system technology, networking, technical service and deskside support.

The IT Manager will:

• Maintain all IT systems

• Provide support for staff and students

• Monitoring of end user security and privacy compliance

• Oversee and assist in the management of users in Active Directory, Avaya IP Office, MySchool, BlackBaud

• Oversee and assist in the imaging, deployment, and maintenance of computers and printers

• Ordering of supplies and hardware

• Maintain records as they relate to information technology

• Creating training documents

The ideal candidate requires the following:

• Certificate or higher in a computer related field

• Hands on knowledge of technologies from: Microsoft (Windows 10, Server 2012 and 2016), VMware, Google Suite, Cisco Meraki, Avaya, Apple (Mac OS, iOS), Android

• Be detail oriented

• Ability to multitask; work on multiple service tickets simultaneously

• Ability to work independently and as a team

• Strong communication and interpersonal skills

Interested candidates may apply via email by submitting their cover letter, resume, and two references to Bryson Norrish, Assistant Head of School: bnorrish@fraseracademy.ca.