IT Tech Support

Meadowridge is an independent, non-denominational co-educational school offering an IB education for students ages 3 to 17 (JK to 12), in Maple Ridge, B.C. We are accredited by many agencies (provincial, national, and international) and we work rigorously to provide a world class education.  More importantly, we seek to help children reach their potential in an environment of care where they are dignified and treated with kindness.

Our mission is to “learning to live well with others and for others in a just community”.

The Opportunity

IT Tech Support is responsible for timely and effective resolutions to end-user productivity issues as they relate to IT-serviced computer operations. This will be accomplished by performing question/problem diagnoses, guiding users through to issue resolution, communicating technical solutions in user-friendly language, and conducting end-user training where necessary. IT Tech Support is also responsible for recording problems/solutions within the IT Tech call-tracking system.

Operational Effectiveness

• Highly resourceful, pro-active and organized

• Must be able to manage multiple tasks under tight timeframes, and be a self-starter who is able to work both independently and function well within a team

• Take initiative to identify and recommend improvements in own job function, research and/or investigate issues requiring resolution in order to execute on assigned tasks.

• Resolve end-user IT issues, such as password reset, software questions, Internet connectivity, configurations, and so on.

• Provide one-on-one end-user support and problem resolution via telephone, e-mail, and other vehicles of communication.

• Diagnose and resolve minor network issues (e.g. LAN access).

• Recognize and escalate deeper and more complex issues to Tier 2 support technicians.

• Assist faculty and students by troubleshooting software, hardware, and network issues.

• Where necessary, assist network technicians in installing network interface cards, hubs, switches, network cabling, and so on.

• Accurately log work orders/IT Tech tickets and resolutions into IT Tech software management system; maintain vigilant maintenance of this process.

• Prioritize work orders/IT Tech tickets according to severity.

• Use IT Tech log entries to pinpoint trends and trouble spots in order to conduct proactive maintenance or repairs.

• Set up of laptops, printers and other devices for various employees

• Ensuring basic maintenance, shipping equipment for repair, and ordering equipment as necessary.

• Assist with set up of audio video equipment for assemblies, plays, performances etc.

• Compile, maintain, and file all repair records, reports, and other documents as required.

• Always maintain a high degree of professionalism, courteousness, and friendliness.

Teamwork/Support

• Be an effective resource and flexible in adjusting to changing work priorities.

• Participate fully as a member of a team and contribute to a positive work environment.

• Support the team by continuously developing knowledge in own area.

Qualifications/Skills/Experience

• High school diploma or equivalent, with a college or university degree preferred, or an acceptable combination of education and relevant experience.

• Ability to diagnose problems, perform repairs on IT assets, and provide support for a wide range of applications.

• Experience with Office 365, Microsoft Windows, Mac OS

• Able to quickly analyze issues and determine best course of action using available resources.

• Sound judgment to escalate issues to senior members within the IT Tech department.

• Knowledge of IT Tech management software tools.

• Excellent written, oral, and telephone communication skills.

• Able to communicate in user-friendly language.

• Knowledge of computer workstation setup.

• Exceptional multi-tasking abilities and prioritization skills.

• Strong customer service mindset.

• Team player able to work under pressure.

• Direct work experience in an IT Tech support capacity would be considered an asset.

We are an exemplary employer – providing a fun, engaging and supportive place to work!  Meadowridge School offers a comprehensive total compensation package and the opportunity to work with an exceptional community of professionals. 

Working at Meadowridge 

At Meadowridge, you won't just be 'coming to work' each day. You will be building a successful career in an organization that genuinely cares about its employees and their success.

In recognition of your hard work and dedication, you will receive an attractive remuneration package, plus a great range of benefits, including:

• Free financial planning and advice

• A personal development allowance

• Additional 5% of salary for use towards benefits

• RRSP contributions of 4% of salary

• RRSP matching of up to 5% of salary after year 1

• Monthly staff get-togethers and birthday celebrations

• End of year, start of year and Christmas parties

This is a unique opportunity to join a team of a community-driven company, at an exciting time. Furthermore, you will enjoy being part of a working environment that promotes personal and professional growth in an atmosphere of trust, respect, and collaboration. 

Don't miss this opportunity to develop your skills and experience with our growing organization. Apply today! Please submit a cover letter, resume and at least two work related references.

We thank all candidates for their interest however, only short-listed applicants will be contacted.  

Please note, to qualify for this role you must be willing to participate in a criminal background check. This is a full time, year round position.